I am writing to formally lodge a complaint regarding the experience my partner and I had at the civil registry on1st June. Our wedding day was marred by a series of unfortunate events that left us deeply dissatisfied with the services provided.

The rushed nature of the proceedings, coupled with the perceived rudeness of the staff, significantly detracted from what was meant to be a joyous occasion. The restrictions placed on our photographer, the abrupt manner in which we were asked to vacate the premises, and the differential treatment we received compared to other parties have left a lasting negative impression on us.

We were promised 25 minutes for photography after the registration, but we were promptly rushed outside and told to leave the building and grounds. The contrast in treatment between our party and the subsequent wedding group, particularly in light of our wedding, was stark and disheartening.

We believe that every couple deserves to be treated with respect and fairness, regardless of their background or cultural practices. We hope that by bringing these issues to your attention, steps can be taken to prevent such experiences for future couples.