Domino's Pizza - London - Ballards Lane — Attraction in London

If i could give a minus score I would!

I ordered online last night (17/09/16) and an hour later there was no sign of my order so I called the Ballards Lane N3 1UX branch. I was greeted with an extremely rude employee.

I ordered a pizza! Not a pizza with a side of attitude!....

I couldn't finish my sentence and he abruptly responded "there's an hours delay and it's on it's way". The tone was uncalled for! When I asked how does he know my order is on its way if he hasn't taken my details? and so I asked him to repeat my address to which he responded "well, what's your address?". After repeating my address and name for the fifth time he still couldn't locate my order and was ready to put the phone down and said there was no order placed for that address, implying I was lieing. I was stunned by his attitude!!... I questioned how can he not see the order on his system when I have an email confirmation of the order? He finally located the order but accused me of giving the wrong address and that is not the address on his system associated to my order? Again I calmly explained the email confirmation clearly states my address which I had to repeat 5 times. After 5 minutes of his uncalled for disgusting attitude, I had enough and so I asked for his name which he refused and said it's not within Domino's policy to give their name? (That is just ridiculous! I will be taking this up with Domino's HQ too), at this point I was just sickened by his attitude and asked to be transferred to the manager who had no idea who took my call. Whilst still on the phone the driver had arrived with the pizza and the manager said customers are entitled to a free pizza due to the delay, but out of principle I returned the pizza and requested a refund.

I would recommend others to avoid this branch of Domino's unless you enjoy a side of attitude with your order.

Domino's HQ needs to assess their recruitment process and not employ people who are extremely aggressive and rude as it's not appropriate for a customer facing job and employ competent individuals. Domino's should consider relieving this individual from his current pain and suffering as I'm sure there are plenty of people who would appreciate a job.

I've requested a refund and the manger stated it will take 5 working days to process (this is a joke). From other reviews I've read, it appears some people are still waiting for their refunds...

Ordered in December 2015. Absolutely dreadful. Ordered in store. Told to come back in 15. Came back in 15 and stood waiting for a further 15 mins. Eventually, when I questioned where the pizza was at, I was handed it. When I stated, "and the garlic bread?" 5 minutes later, the response I got was "don't you already have that?" - my response "oh yes, of course, my mistake I put it in my tiny handbag..." Eventually I got the garlic bread, arrived home and found that the base was completely different and where the pizza had been sat on the side for ages, it was cold. I was told to come all the way back and they will order me another. I did this. I received the wrong order of pizza yet again! (Luckily, I checked properly in store this time). Third time lucky, Fresh and what I'd originally ordered pizza and garlic bread! Horrah!

April... I order again and give it benefit of doubt (as I do love Dominos for a treat once every few months)... and so ordered online. Awful. The small pizza arrived cold and no nachos. Nachos arrived 5mins later completely burnt. Rang store and they asked me to send back the food (as proof?). I spoke to the manager who told me he could not understand how the pizza was cold but could fully understand why the nachos might have been burnt. Furthermore, said "and what would you like me to do about it?" - errr... provide me with the food I've paid for? He insisted I send back the food, much to the dismay of the delivery driver. Eventually, much later than planned, I received another fresh order from them (without the extra bottle of cola they had stated they would send as an apology).

Awful manager. Awfully...

The most horrendous pizza I have ever had the displeasure to open the box and face! I made a mistake on the online order, and somehow requested no mozzarella! On collection I opened the box and no cheese had been added, my bad, however it was smothered about 2inches deep in rich tomato sauce! I asked if she could put some cheese on top for me as I couldn’t eat it like that, was more than willing to pay extra! I was rudely told it’s your mistake not mine, it’s been cooked now! To which I again asked could you just please put cheese on now, very rudely refused! I said I can’t eat it, and she said so you don’t want it then are you handing it back to me? Given as I had paid for it I said that I wasn’t handing it back and that I would rather hand it to someone on the street in need of food! No empathy to my mistake, granted it was my fault but no customer service skills whatsoever, just pure rude! I then ordered a cheesy garlic bread as an alternative given that I just blown my budget on an inedible pizza, that also came smothered in a tomato base, is there a cheese shortage! Whatever happened to the customer is always right even when they are wrong which in my case initially I was! Awful service I would post a photo but...