AVOID at all costs!! We booked our 7 year old daughters birthday party here for 15 children. On the website the party package states you get a dedicated helper for 10 children within the party package and then any additional helpers would be charged at £10 each, it also states your deposit is transferable. We visited a few weeks before the party just to get a feel for it and were in complete shock. The place smells unbearable, is filthy and completely run down. There were a few teenagers zooming around the ice rink without any disregard for others and one boy was going so fast he just missed a young girl’s hands who had fallen down. There were no marshals to keep the rink safe for others. There were also figure type skaters on the ice during this public session practising tricks, swinging their legs around, jumping and twirling, again not being considerate of others around them. After our visit, I called the venue to explain that we no longer felt it was safe to host my daughters party there, explained why and requested our £50 deposit back. The lady on reception was very abrupt and told me that the manager had said they wouldn’t give a refund and the money couldn’t be used for anything else other than to book another party, not even for another public session for us to use, so the deposit is then not ‘transferable’ as it states on the website. Also we were told that actually no helpers are provided with the party package and that all helpers are at an additional cost but that you have to pay for at least 1 helper for a group of 10 children on the ice (from as young as 4 years old) with no aids provided unless paid for additionally. It is not safe for 10x 4 year olds to be allowed on this rink during a public session like the one I witnessed with just one helper and no aids (or even with aids). It’s truly concerning how this business is being run with no obvious safety regulations in place it seems. I have taken matters further and reported them to trading standards among other organisations, we just hope our review stops others from making the same mistake we did, it won’t be long before a child gets seriously hurt here, if they haven’t already. Not safe and poorly managed.