Mitchell Arts Centre — Attraction in Stoke-on-Trent

The show that I saw was really good, so I am sad to only be able to give 2 stars. However, I've had to reduce the star rating because of how badly I was treated as a disabled person. The jobsworth woman in the theatre was quite hostile and treated me like a 3rd class citizen. She took away my walking aid, saying that it was a fire hazard. She put it where I couldn't see it at the back, saying that the staff would look after it and bring it back to me. However, at the end of the show, they had left my walker at the back and I was waiting for them to bring it, but I couldn't see that they'd gone. Plus anyone could have stolen it as nobody was taking care of it. Finally I got someone who was willing to fetch it for me, as I couldn't get up without it. I felt as though my legs had been taken away. Also, in the interval, one of them was bringing my walker and then took it back again and waited until the other people had gone before bringing it back, with no communication plus leaving me to battle through the crowd for the toilet. They made it obvious that they regarded me as a nuisance from the get go, trying to even take away my walker when I was still leaning on it to sit down on those awkward seats. I was spoken to like a naughty schoolgirl in detention, despite my advanced years. It spoiled my enjoyment of the show as it...

BE AWARE

I was on a weekend away with 4 friends for my 60th, booked and paid for a concert Gold to Rio on the Saturday morning it was cancelled by the afternoon via the staff at Mitchell arts centre. Requested refund was sent an email unfortunately we cannot do it will be in touch when they can! No further explanation!!! If they explained better and not been blunt I would have been more understanding

Waited a few days no contact I emailed a gain, eventually someone organised and rang to process a refund when I said I would contact trading standards. I was then told they are WITHHOLDING £15 due to booking fees. I have paid for the pleasure of booking tickets in good faith to have them cancelled within a few hours. This is not acceptable on any level and will be...

As a single mother with no family i tried purchase a ticket from here to see one of my children singing in her first concert to be told i wasnt allowed purchase a single ticket i have to purchase two even if going alone, in this current crises i believe thats appauling either as a single mum with no one i have to buy two tickets or i cant see my child perform. Never heard anything like it when asking speak to management the male on the box office line said either i buy the two or dont bother, and hung up very rudely. Certainly wont be going here again nor will my child be perfoeming...