Unfortunately such a terrible experience with racism and dismissal. I went to one of their pubs with my family and were met with such hostility by one staff member. This staff member only did this to my family (only brown family) but seemed happy and welcoming with everyone before and after us. She was so rude and short with only us. This was reported and I was contacted by Titanic Brewery. As requested, I emailed them with the details. Four days later I was told they had investigated my claims and said the poor service was due to stress. I was so shocked that they disregarded everything I said and just put it down to stress. It also made no sense as I had told them this staff member was only treating us that way so it couldn't be due to stress. Furthermore, when she bought our food over she went from happy to hostile once again. So unless being around us stressed her out that much, it sounded like a poor excuse for racism. I was also told that they were sorry "you feel as though you were treated differently" this is a very suggestive syntax and carefully worded to seem empathetic but to not believe my claims. I have now requested that they keep the CCTV footage and I am sure it will support my claim that this staff member was only hostile towards us. So not only was the experience in their pub terrible, the response from head office was arguably worse. It was 'investigated' and very dismissively put down as 'stress'. I certainly do not become racist or single out a group of people when I am stressed. Screenshot below.