Went here for the first time today with my 4 and 6 year old's. The play area was great and clean and my kids thoroughly enjoyed themselves but I am absolutely appalled with the state of the sitting area and service. The staff were running around like they had no idea what on earth they were doing. They could really have done with certain staff members in certain areas of the place, absolutely no organization!! At first I felt sorry for them as they looked extremely short staffed but then when I looked around, there were constantly different staff members walking in and out of the kitchen area! So they actually did have a lot around.

It took about 20 minutes just to order some food as the lady was doing the till, then taking food to customers, then letting people in the gate! 2 things I ordered they had ran out off! Then waited half hour for the food to come out and 3 out of 4 meals were wrong!! But we kept them anyway as the queue for the food was massive again and the kids were getting grouchy because they were hungry. Then we went up to get cutlery and there was none so we asked a member of staff to get some which took ages, by then our food was almost cold. Also for the price of the meals, the food was very small portions!!

The worst bit about the place was the filthiness of it!! Inside the play area seemed OK but the sitting area was appalling. There were tons of empty tables still full of rubbish, one table was dirty from when we went in and the same when we left 2 hours later! Which I'm surprised we even lasted that long but after paying £5.50 each to get in and the kids were enjoying themselves, we stayed longer. The floor was horrendous, everywhere you were walking you were stepping over rubbish, crumps, empty bottles, etc!! You expect a bit of rubbish around being a kids play area and kids throw stuff around, but honestly this was disgraceful!!

We were sat close to the door and they have a gate to come in and a gate to go out then the door to the road wide open. I watched two small children run and push the gate and it fly open and another lady sat near us rushed over and shut the gate and pulled the children away (the children weren't her own) but it panics me to think what could have happened if an adult didn't see!! So the gates aren't very secure at all!!

There was so many staff around and they defiantly need to be WAY more organised and sectioned in certain areas. One on reception, one on the cafe tills, one/two cleaning tables and cleaning the area, one/two taking meals out, then the kitchen staff. But there were staff just wondering what seemed to be with their eyes closed and seemed to be one member of staff dealing with 3 things at once, like the lady who served me when ordering food.

It was my first time visiting today, and I will defiantly not be visiting again!! The only reason we come was because it has been recommended so many times by friends, so unless today was a complete off day, I have no idea what they are recommending!! We defiantly won't be coming again.