My boyfriend and I were looking for a mattress, just browsing trying to find what we like and a good price range. We first went to a store just down the road from mattress firm and the salesman talked to us about beds and then slowly drifted into a conversation about bikes... We got his card and told him we'd be looking around and we'd be back. After, we went to mattress firm and immediately felt like everybody there including the two of us were a big family. Melissa was extremely sweet and funny. She helped us find the PERFECT mattress for us, which wasn't easy, my boyfriend likes firm and I like soft so we definitely went back and forth between beds. She listened to every want and need and even tried every way possible to help us get the bed we wanted. She made sure and explained every detail, big or small, and told us what to expect so nothing was a surprise. The trip went soooo smoothly that we ended up buying the bed that day and getting it delivered the next day instead of looking at our options, like I said we were just supposed to be browsing and getting an idea. While we were there, a few other people came in because they were having problems with their beds which made me a little nervous, hearing their problems while we were deciding on getting one. But she was so sweet and understanding and made sure every customer that came in was taken care of and had no problems. Even the two delivery guys, Ryan and Sammy, were amazing. They delivered the next day as promised, within the time frame given. My apartment complex is a little confusing so I waited for them outside. A few minutes later I got a phone call from Ryan explaining that they were already at my apartment and that when he knocked the door opened on its own. I told him I was on my way up and they could start setting up of they wanted. He politely declined and said he would start bringing everything upstairs but would wait for me to enter the apartment. I liked the fact that he was honest about the door being open when he got there and was very polite. I love on the 3rd floor of my apartments and it was at least 100 degrees that day but neither one of them complained about the heat or how tired they were after carrying a mattress and box spring up 3 flights of stairs. I offered them something to drink for their trip and they politely accepted and when on their way! The entire experience was amazing and ran smoothly. I would most definitely recommend mattress firm rather than anywhere else in Abilene!!