Blue Sky — Restaurant in Abilene

I posted a good review 4 years ago but must update it now. Yesterday evening we came to Blue Sky with our daughter, her husband and 2 granddaughters. I had not been there in quite a while, and I was expecting to enjoy a good burger like we used to have there. I don’t know if it was just a bad day or if the quality has declined overall, but it was anything but enjoyable. For reference if needed, our ticket was timed at 6:43 pm #20221. For starters, we had planned on using our Texas Value Card which says it is good for burgers and sandwiches excluding the cheese steak. When we asked about it we were told of other exclusions, including the hot dogs which are half the price of the hamburgers and sandwiches, so we decided not to use the card. When we got our food, the temperature was not even close to hot. My burger was barely even room temperature. The fries were not even warm, so they replaced them with some that were a little warm but still didn’t seem fresh made. The tots were a little warm and tolerable. The kids mini burgers were cut to fit on a hot dog bun instead of a hamburger bun which our granddaughter was not happy about. Our other granddaughter said she had trouble chewing the chicken bits and when her mom tried them to see, they were all very tough with a weird texture. Our daughter ordered a cheese steak sandwich and was told a while after ordering that they were out of cheese steak and they could substitute a hamburger and we would be comped for it on our credit card, but I just checked again and we still have not been comped for it over 24 hrs later, so we paid for a cheese steak we didn’t receive. The only good thing was the cheese sticks. I hope this is not indicative of the overall quality at Blue Sky now because I would like to continue coming to eat, however without some reassurance of improvement we won’t...

We are regulars and today was one of my kiddos bdays. Went in on a Thursday evening and wasn’t busy at all. The girl taking the order didn’t greet us looked annoyed and side eyed my kids. We placed our order and she signed the entire time and huffed and puffed I have to repeat the order several times to her. She wasn’t that way with the family in front of us so I was very unsure why she had an attitude with us maybe being Hispanic. I asked if she was having a rough day just to show kindness because we’ve all had a time or 2 she rolled her eyes and gave me the receipt. My husband and I then noticed that same girl went to another girl to tell her what I said as they mocked me. Very unprofessional and immature as I was only trying to show kindness. I sat down and asked to speak the manager. The manager was kind said that is the first she’s ever heard of this girl being that way she apologized and listened to my complaint. She mentioned the girls are young and I get that I have teen kids myself but maybe we shouldn’t be hiring children then and maybe speak to them about equality no matter the race. We felt so annoyed and uncomfortable we left and didn’t enjoy our kiddos bday. On top of all that she got out orders wrong and we spend about $70 -$80 every time we go. She seemed ready to chat with the younger gentleman behind us in line. I’m very saddened as this was our kids favorite place. Maybe do some training more on people skills or have a manager monitor the children workers. Maybe next time will be better if we...

Came in at 3:15. Walked up to the register area. There were 2 people at the register. Neither one acknowledged me. A third person walked up and took my order. There were 5 tables seated and eating. Receipt shows 3:23 order time. Order of a Blue Plate Special came up at 3:45. A full 22 min later with no one else ahead of me. This on a slow Sunday afternoon.

As I was sitting waiting for my food I had plenty of time to observe things. 5 people behind the counter with only one of them actually doing anything. The others were just leaning on the counter and talking. I could see 3 people in the kitchen again doing nothing. And 1 person busing tables. It was obvious that person did not want to be here. They would walk slowly to a table with the cart, sit down to take the trays off and onto the cart. Then walk to the back. Several minutes later that person would come and bus another table. There were 10 tables that needed busing. But that person would slowly only do one at a time. The kicker, that person did not wipe the tables clean or floor around it, just pick up the trays.

The floors were a mess, trash everywhere. If they just stand and talk rather than keep the front of house clean. Imagine the kitchen.

Won’t be...