Capitol Glass — Attraction in Alaska

I brought a window from my “remote” cabin for replacement last Wednesday, Sep 4. The counter person who received it said it would possibly be ready for pickup on Friday the 6th, but for sure the following Monday. It wasn’t ready on Monday or Tuesday. On Wednesday, Sep 11th , three days late, I was notified it was ready for pick up. When we got there we found that the repair had been done incorrectly. The new pane had not been properly sealed, was loose in the frame and sliding around. They took it back and said to come back on the 12th.

Did I mention that it’s a remote cabin? That means 40 miles from the nearest road. The only way to get there is to fly, and it has been sitting without a window for a week. When I picked it up today I talked with the shop manager and asked for a refund of part of the labor due to late delivery. His response was, We fixed it, we delivered it and my counter person had two days off so it was her fault.” End of story. He’s a guy who doesn’t shoulder much responsibility, not for improper repair, not for late delivery. Nice he has his counter person to blame.

If it weren’t for the fact that the other three windows we brought for repair this summer went well, this would be a one star rating.

Capitol Glass, the idea that you have no obligation to meet your stated delivery dates is absurd. To blame your faulty repair and tardiness on the counter person is...

I try to give a business I've never used before a small job before giving them something big. How someone handles a small job says a lot about a company. Those small jobs are often inconvenient, low profit margin, and a general pain. In this case, I want to change all the windows in my house for new (they're old wood windows) so for a small test job I called and had three mirrors that needed to be cut down after bathroom renovations. They came out the house to pick up the glass as they were large pieces. The person on the phone told me that they couldn't guarantee the glass since it was not theirs. Reasonable and I was fine with that. The guys that showed up insisted on taking measurements rather than using the measurements I handed them. Then they loaded up the glass and left. The next day, I got a call that they would cut the mirrors down with no guarantee for $1050. But for less than $100 more, they'd give me new mirrors and guarantee them. When I questioned the $1050 number, he told me he estimated 10.5 hours of cutting time!!! These are mirrors that only needed a couple inches off two sides. I picked up the glass, a $15 glass cutter and had a friend cut it in less than two hours. And if they'd broken, I could buy all three new from another place for $500. Thoroughly disgusted.

Needless to say, I got a quote for new house windows from...

Capitol Glass is the best glass shop in town.

We are High Frequency Wireless - Alaska's Premier Cellular Phone repair/sales shop, and we shop only at Capitol Glass.

It's price that matters most. Most Anchorage glass shops are complete rip-offs. EVERY other glass shop wanted to charge us $500+ for a new door for our display case. Capitol Glass did it for $200, installed. Their excellent techs (Sean and Donny), visited our store twice (included in the price).

It's service that matters second most. Sean and Donny provided excellent service and customer service. They were extraordinarily professional, timely, frank, and helpful. As every small business knows, excellent employees are hard to find. Sean and Donny are excellent employees that any business would be proud to have represent them. We hope they receive opportunities for advancement at Capitol Glass. Keep up...