Kaladi Brothers Coffee — Restaurant in Alaska

Don’t get me wrong, I love kaladis, the coffee and food options are delicious. That said, this morning at this location was a mess, I paid for 2 burritos (both veggie) due to myself and friend being vegetarian. When two burritos came out, the staff didn’t know whether it was for us or the group a couple orders behind us who ordered one veggie, and one meat. After talking among themselves and looking at the burritos they guessed that one was meat and gave to the party behind us. 10-15 minutes later the next two burritos were done, but one was meat, confirming the party behind us got the burritos, these burritos also only came with salsa, which the party behind us requested. At this point, I was already running late to work and had no more time to wait, I left both burritos with my friend because we couldn’t eat one of them. I love kaladis and this location because it is on the way to work for me. Sadly, this morning cost me $28, a burrito I couldn’t eat, and my respect for this location due to their...

Sadly overall customer experience has dropped from what used to be one of the great Alaskan coffee establishments.

Consistency between cafes is rare. Upon inquiring with staff about this issue I discovered that the company no longer has much centralized training.

Roasting approach is consistent with Second Wave Coffee. The style of roasting being much darker than the company traditionally has done. This is unfortunate for single origins as much of the origin taste has been roasted out.

Taking a Second Wave approach would be forgivable, as all roasters take on a style of their own, if not for the general lack of roast quality control. There are evident roasting defects (tipping, scorching, and facing) in almost every bag of coffee.

If you cover up the product errors with sugar and milk some of the cafes do offer a great cozy shop cafe atmosphere familiar...

Great service, friendly Baristas and consistently good coffee.

Their Baristas go through a week-long training before they start servingcustomers ( I know they used to at least...

. f don't know if they still do, but the coffee still tastes great) versus simple on-the-job training.

They're also a local roaster so you can buy pounds of coffee beans or ask them to grind it for you.

Plus, you can also have orders shipped out of town and out of state.

So, not only is their coffee and service really good, they are a local company and have been around for quite a few years.

There are locations all over Anchorage and I believe there are some outside of Anchorage, as well. I believe the Kenai area has one or at least they used to.

I think there's even one in Seattle, but I could be wrong. They may be giving " Seattle's Best Coffee "SBC'" a run for...