Speedy Glass — Local services in Alaska

They shouldn’t even be called speedy glass! Worst service ever . Took full price even before putting the shower glass on . It’s 7 months and they haven’t finished the job! They keep giving me excuses and some of them are contradictory excuses and I called them out on their lie. That’s was the gist of it but the detail is below .

So I had ordered the glass in May2024 . First time it arrived they messed up the screw holes and width of panel , so they had to reorder it . But they asked me for full price money . I asked they haven’t finished the job yet! To which they were like we have to order under the warranty so they need to be paid ! I was like ok so I paid them . I had to wait another couple of months . No updates from them so I called them . After a long time they were like oh we will call you back . They someone calls me a day later to tell me that the glass is broken so they’ll have to order again. It felt sketchy as why didn’t they call me to tell me by themselves and only when I called they came with excuse as I think they never ordered it . Any way I waited again for another couple of months . Then they come and install the door all wrong as the glass panels were hitting each other . I called them to come fix it before the glass breaks . So someone comes and looks at install to find out the screws are stripped so they’ll can fix the glass . Now they tell me they have to order the screws for the same . I wait again just for a hinge to come ! And still no call for another 6 weeks , just for a hinge to come in . So I call them again . After waiting I hear oh they ordered the wrong part and they’ll have to order it again . So I wait again for couple of weeks . Then I get a call to set up the appointment after 3 weeks . So now I wait 3 weeks to get the screws changed . But wait after 3 more weeks on the day of appointment I hear they don’t have the part in yet ! So I called them out on their lies as I was told the part is here when they set up the appointment after. At this point I told them I can order the part from Amazon and it’ll be here next week . It’s that easy and they being a professional company they couldn’t even do that properly. It’s mind boggling 7 months in and not a single part of installing a shower door was done properly and they took full money . I even told them that at this point I don’t even care if the glass breaks and I had to go with other company . Poor poor poor work ethics . Poor professionalism . Oh I also forgot to mention that the scheduler even asked me to take a day off from work so they could install the glass . Not that they will find time to set up the door . Especially when they are already installing 3/6 weeks in future . That’s part was handled well eventually by...

So I don't usually badmouth businesses on here but here it goes.

A little over one month ago we had a freak thing happen to the back window of our car where it exploded. Took it to speedy and got it replaced. They stated a 90 day warranty where they would replace the glass. After 35 days the glass on the rear window of our Subaru broke again while traveling 65 MPH down the highway. It broke into my dogs fur and easily could have reached My 7 y.o in the rear seat of our car (but didnt thank god). The road was clear and non-graveled and there were no adjacent vehicles anywhere within at least 2000 ft (possibly further). I returned it to Speedy expecting them to replace the glass for the warranty. They did not honor their warranty and refused to replace the rear window or give a refund. They stated that a rock "or something" hit the rear window while driving and imploded it. There was little remaining glass in the vehicle when they inspected it and they made this claim based on a small amount of glass around the rim of the window. I showed them a photo where you can clearly see a window gasket that came loose in the upper right hand corner of the window. This easily could have caused the damage in my opinion and no one at speedy could explain it as anything other than gasket "but not the cause of the breakage". I asked to speak to the regional manager (Jennifer Houck) also who relayed that she would be present at 9:30 am this morning. She was not. She refused to speak to me over the phone and then made me wait 2 hrs to meet with her. I spoke with her and she backed her employees and the branch manager (Regina Huskey) and refused to replace/refund the window. They did offer to discount the price of a new window, but I told them "i refuse to pay a company two times for a job that they couldn't complete correctly the first time". They also called later in the day after I had already taken it to another shop (I couldn't miss another day of work and have only one car to transport my son in) and my wife and I stated that we would be happy if they applied the cost of the window back to our credit card. They also declined that.

Please do not use...

Knocked the window out of my camper shell. Called Speedy as I have used them several times over the last 30 years so they have always been my first choice. Pleasantly surprised they said yes they can do the glass. Bring in the frame and drop off, paid cash for the entire cost of 365.00. Next day they call, don't have the glass but can order it. Called me back, now the glass is 570.00, I decline. Told to come back 2 days later to pick up refund. Go back to pickup the frame and refund. No refund, they have to mail it. Ok, not a big deal. I asked about plexiglass (acrylic). They looked but said they didn't have it. They called again later and said they found a piece that would do the job so I returned (trip number 3) thinking that I could at least get something inexpensive to keep the elements out. They did the install and I came to pick up and the bill totals the original 365.00 that I paid for tinted laminate glass? Now I'm told that the plastic acrylic cost is the same as tinted laminate glass (over 270.00 for 58" x 18"inches) really?. The bill also included a 9.95 credit card fee (I paid cash), a 9.95 disposal fee (nothing to dispose of), and I think a shop fee of some sort and labor. It was pretty evident that even though the material used was cheaper than the glass they did not want to refund a single penny so they just made up the invoice to match what I paid for glass. After waiting for phone calls to the somewhere else manager about the credit card and disposal fees I gave up and left feeling that I had just been screwed pretty good by what I had always considered a legitimate honest business. Not anymore and...