Fitness Experience — Attraction in Albany

Fitness Experience has been one of the best gym experiences I have had. I know, there are a LOT of gym choices out there. What made Fitness Experience stand out for me? Knowledgeable staff, VERY clean facility, for being family owned and not a commercial “deep pocket” chain facility, and they have some of the best equipment to work with, and the FANTASTIC owners. Johanna and Isaac are two of the most considerate, hardworking, and dedicated people I know. They bought the facility at a time when another brand new chain facility came to town, which had to be hard, but they persevere, and ensure we have a great facility. Johanna and Isaac are great parents of two awesome and healthy little girls and Johanna is a Licensed PA in the local area. They were members of this gym before taking ownership, so they know what kind of service is expected and they continue to try to make the gym better and better. There is ALWAYS a friendly staff member who is happy to come talk you through anything you need. Isaac and Johanna dedicate themselves to the gym and ensure their staff provide EXCELLENT service to their members. The owners are easy to approach and more than willing to go out of their way to answer any questions you may have. If you have kids, they have the BEST supervised childcare program, where your kids are interacted with in a closed off area that is visible to members, so parents can sneak a peak on their treasures without disrupting their workouts. So in short, if you are looking for a GREAT gym in the Albany area, I STRONGLY recommend Fitness Experience, you won’t be...

Update When I went there a while ago, I just didn’t have the best experience. Their staff was not professional. One of the ladies that was tall, slender, and had very short & lighter hair, came and chewed me out for working out with one of my friends. She assumed I was training her just because I was a fit bodybuilder. I honestly can’t imagine just chewing a customer out like that because I felt threatened or that they were somehow taking business away from me, or whatever it was she was feeling could be happening. It was just such a weird experience. There really are better ways of communicating with people. There were also two other very unprofessional staff there at the time as well, so it wasn’t just a single person... Anyway, the stars I am giving it are really only for the...

The longer I am there the more I dislike it. I wish I didn't have a year membership. Staff mess up way too often. You get one set of prices from one person, something different from another. I get a reimbursement through my insurance. When I went to turn in the paperwork the staff didn't know they participated in that program. They were super rude. Which is worse since they were wrong. I had to insist that they speak to their owner to get them to take the forms. Changed my debit card number and was charged 4 different amounts in one night by different staff that couldn't figure out what my monthly dues were. Now I have over tripple my monthly dues pending on my checking account. It's such a joke at this point. Take your money...