UMass Amherst Residential Life Student Services — Attraction in Amherst

UMass did not help at all with housing. I had to withdraw my senior year and not finish because all the freshmen took the housing and the off-campus housing department was basically useless. There was nothing affordable and kids were probably buying out doubles as singles, which made the housing even more scarce because the parents who pamper there kids buy out doubles for their kids so that they can have their own space. If I could have rated it with zero stars I would have because housing has ruined my college career and I have no chance of finishing my degree now....

My son has gone to UMass and lived on campus for 4 years now. He had some specific housing needs and so at times I was involved helping him with getting those needs met. The folks at housing were always very, very helpful and while you could not get them on the phone all the time (I am sure they don't have enough bodies to answer all calls all the time for a huge college like UMass) we always got through one way or another. I am sure it is not an easy job to say the least. Thank...

Completely useless and unhelpful. I’ve called several times to no answer, it puts me on hold for two minutes and then tells me to email instead. Why have a phone number if you don’t plan to answer? God forbid I want to talk to an actual person to solve issues in real time rather than emailing back and forth. I’m sure this is a busy time for their office but when your entire job is dealing with housing issues and requests, you should be...