Anaheim Animal Care & Pet Hospital — Attraction in Anaheim

I want to express my disappointment with the recent experience I encountered at Anaheim Animal Care, where I have been a customer for a considerable period. Having over 15 years of experience in managing positions with large corporations (PIMCO, Irvine Co, etc) I have always prioritized the importance of Customer Service. Unfortunately, my recent visit to Anaheim Animal Care has left me with significant concerns about the level of service provided. Upon arriving behind schedule due to unforeseen weather conditions and attending to my dogs specific needs I was surprised to be immediately informed of an $11 late fee. While I understand and respect policies regarding late fees, I expected a certain level of understanding, especially considering the unique circumstances surrounding my visit which involved a blind and anxious dog and challenging weather conditions (heavy rains flooding, accidents and road construction )

Furthermore, when I sought to discuss this matter with a specific manager (Evelyn)the girl who answered the phone asked, “ May I ask who’s calling? “ And I replied, “it’s Raquella.” She continued, “OK just a minute.” but then (to my amazement-haha) another manager gets on the phone and informs me that she was unavailable. The lack of accessibility to address concerns is disconcerting, particularly when it involves an issue that could potentially affect the well-being of the animals under your care.

My disappointment is further heightened and compounded by the managers (not Evelyn), apparently lack of flexibility in waving the late fee. This is a discretionary action well within the purview of a capable manager. If however, the managers inability to do so stems from lack of knowledge, it underscores the need for training to ensure proficiency in such basic managerial task.

This incident has led me to question the Customer Service standards at Anaheim Animal Care. The prioritization of an $11 late fee over the satisfaction and loyalty of long-standing customers is absurd.

In Orange County, there is a substantial number of veterinarian offices, totaling over 1000 providing pet owners with a plethora of choices. It is crucial to select a Veterinary facility where both you and your pet can expect positive and compassionate treatment. Regrettably my personal experience along with many others has indicated instances of negative treatment at Anaheim Animal Care.

I strongly discourage, bringing your pet to Anaheim Animal Care, especially if you prioritize the well-being of your pets. Anaheim Animal Care and Pet Hospitals primary focus is on financial transactions, rather than the genuine care and welfare of the animals entrusted to them. (just like many other reviews state)

I've made the firm decision not to return to Anaheim Animal Care, and as a result, they lost 3 clients that day — me and my dog, my daughter and her dog, and my boyfriend and his two dogs.

‼️MY REPLY TO THE BUSINESS OWNERS RESPONSE‼️ I value your response, but you seem to have missed the crux of my concern. My issue does not revolve around your billing transparency, or lack there of. Instead it pertains to the level of customer service provided at that appointment. In your response, you suggest reaching out for further contact, but you failed to specify whom I should contact with regarding these matters. Am I expected to call the receptionist who most likely is not aware of the situation to regain my business?! Clarification on the appropriate contact person would be appreciated. Also your response (owners response) characterized by its vagueness and lack of specific details gives the impression of insincerity. AND it further exemplifies the subpar Customer Service experience I’ve encountered here. It is imperative to maintain a standard of respect, assistance, and professionalism, aspects that were regrettably deficient during my visit and echoed in the reviews and complaints shared by...

I took my dog in on August 29th. He was very weak and cold. I called in ahead of time, and I was told that I could bring him in. However, I was not told over the phone that I would have to make an appointment or otherwise wait for 2-3 hours in their lobby. I arrived at around 10 a.m. and had to wait for about 2 hours until my dog was seen. The Doctor pointed out a lot of his symptoms, but she wanted to run a bunch of tests on him that I couldn't afford. After paying them all that I had to my name they told me they would call me when they recieved the results. When I got home I decided to punch in the symptoms that the doctor had pointed out and all symptoms pointed to "flea anemia". Which for dogs that are the age of my dog could be fatal. He was in need of a blood transusion but due to the doctors inability to catch what he had and her suggestion of me paying them all I had I was incapable of affording a blood transfusion. My best friend did not make it through the night 😢.... So the next day I called again to see what my options were as far as burials/cremations. They told me they could either "handle it" for me or I could have him cremated and recieve his ashes back. I asked to have him cremated. I also asked if they could hold his body until I got paid which was two days away. They said of course they'd be glad to. So on Friday I called to make the payment for his cremation. They told me he would be picked up Wednesday to be cremated and that I would be called as soon as his ashes were ready for pick up. 3 weeks went by and I could no longer wait. I called and asked about his ashes, and I was told that his body was never taken off of hold. I trusted these people with my best friend, and they forgot about him. I paid them all I had to help my dog get better and they couldn't. That I can look past, sometimes we don't all have the answers. However, I paid them to handle the cremation of my best friend, my family. I was so distraught at hearing that they had never taken his body off of hold. 3 weeks after I paid them for his cremation he was still laying there. How could they be so careless? He was my best friend, my brother, my family, and they made me wait a whole month to bring him home when it shouldn't have taken so long.... I have another dog her name is Lulu, and she seems to be pregnant with his offspring. I will never take her or those puppies to this place. Nobody should have to remind you to do your job. If you're going to work at a place like this do it because you love it. Our pets deserve more than to be left unnoticed for 3 weeks. He was the best dog I could ever ask for, and he did not deserve the service you gave him. I should have called sooner I regret not doing that. I did recieve his ashes and for that I'm grateful. I just hope they learn from their mistakes, I understand that we're all only humans and sometimes we forget but these "animals" are people's family and best friends and they should be thought of and...

I’ve been bringing my pets here for over four years and usually everything goes smoothly. Today was one of the worst visits I’ve had and I left feeling disrespected, blindsided, and disappointed.

The exam itself was rushed and felt unattended, even though the vet was informative. The technician who handled paperwork and communication seemed uninterested in her job and made two major mistakes that cost me both time and money. First, she forgot to include a $30 flush charge on the treatment plan and only added it after the fact. Mistakes happen, but that already made me uncomfortable.

After spending nearly $500 on my dog’s ear infection treatment and vaccines, I was told I would need to return for my cat’s vaccine (which they didn’t even have in stock) and that the technician fee would be waived. That seemed fair until I got to the front desk and suddenly discovered I would also be charged an extra $40 recheck fee for my dog. That was never disclosed to me when the treatment was explained. It is routine to inform clients about required follow ups and charges, and the fact that it wasn’t explained feels like either negligence or incompetence.

When I raised my concerns, the front desk staff, especially the woman in the center seat, treated me with attitude and kept repeating “sorry, nothing we can do” instead of listening. I’ve spent thousands of dollars here over the years and expect professionalism, not dismissiveness. Thankfully, the manager eventually came out, validated my concerns, and promised to address the lack of communication with the staff. That gave me some relief, but it doesn’t erase the fact that this entire experience was frustrating, disrespectful, and costly.

Clients deserve clear and upfront communication about treatment costs and follow up fees. Money doesn’t grow on trees, and transparency should be the baseline in any medical care, especially when it comes to our pets. I left today extremely dissatisfied and questioning whether this is the right place to continue trusting with my...