Hardin Buick GMC — Attraction in Anaheim

My interaction with Hardin Buick GMC was deplorable and the absolute worst customer service experience I have ever had to endure with a Car Dealership. While I did not purchase a car there, they did run my credit and by default, I am a customer of Hardin. I shopped online for cars on May 25th to take advantage of the Memorial Day sales and found some great options at Hardin. I jumped on the phone and spoke to Danny Herrera, ran some numbers with me and agreed that, based on the value of my trade, we were on to finalize the deal. I drove 1.5 hours in afternoon traffic to get to the dealer and was serious about buying a car. Got there, met up with Greg Thrasher and test drove the otherwise dirty and stained Acadia but beyond that the car rode well and just needed a detail. Got back in to do paperwork, credit check and appraisal on my car. Ran my credit and the appraisal came back $1800 less than what we discussed. Greg said that my 2009 Hyundai Genesis was a "dime a dozen" and that it was accurate. After the slight jab, they worked it out and go very close to what was discussed on the phone. Super! The final numbers (minus the final purchase price) were presented to me which were $140 more than the payment that was entered while we were on the phone originally. Due to a "clerical error" and 2 double checks we had no deal. Can we say, "bait and switch"? I left empty handed, angry and disappointed with the treatment. Danny called me and apologized and I accepted the apology. Days later, Danny emailed me saying that the sale was ongoing and that if there were any options to let him know and we could discuss further. I went back on the site and found a Chevy Traverse that was perfect for us. Got on phone and text with Danny the next day and came to a second agreement for a second car (final price, warranty, payments, screen shots). Redemption was in sight and I felt good giving Danny a second chance. I told Danny that since it was Saturday and had prior commitments, that we would be unable to drive down that day but made arrangements to be in at 10am the very next morning on Sunday to purchase the car. I asked if I could put a deposit down or sign any documentation and he said it would not be necessary and that he would put the car off to the side by end of day. By the end of the day, I got a text message that the car we agreed on had been sold. No call, no communication, no opportunity to rearrange my schedule to make it happen that day. Then Danny Herrera had the audacity to offer me the Acadia that was $5K over my budget as an alternative. This is horrible customer service with the utmost lack of respect and communication. I fell for the "bait and switch" trick!! To the Hardin Buick GMC management team, teach your people how to...

If 10 star was an option to rate my experience at Hardin Buick Dealership of Anaheim I gladly will. There are no words to express my gratitude for Gary Koch and Woody Rogers as the best salesmen team I have ever met! From start to finish they made the process of leasing a car and my experience with it as flawless and as less stressful as possible, and at the end Gary got me the car I want. Walking into Hardin Buick Dealership of Anaheim and meeting with Gary Koch and Woody Rogers was just my lucky day!

Gary Koch and Woody Rogers were not only extremely professional and knowledgeable, but they were also very respectful, very kind and polite, and with a great sense of humor as a bonus. I’ve never seen nor have heard about such an exceptional outstanding customer service at a dealership! I highly recommend them.

I’ve been leasing a car every 3 years for the last 12 years, and my experience has always been negative, disappointing, exhausting and draining. I’ve been bullied and disrespected at all previous dealerships I’ve gone to, and all salesmen at those dealerships were aggressive and ignorant, including their managers.

To be honest, when I came to Hardin Buick dealership of Anaheim I was very skeptical and conscious. When I met with Gary Koch I was surprised and thrilled to find out how professional, respectful and kind he is. I couldn’t believe that such salesman exists.

I would also like to mention that Gary went truly above and beyond to help me release my old lease to the dealership next door, and of course the salesman of that dealership made it as difficult as possible. But Garry kept his word, he was persistent and he followed through. I would like to give shout out to Gary’s manager Gordon Jackson who also stepped up and helped tremendously with that situation. Thank you! I believe that Hardin Buick dealership really cares about their customers and sets such a higher standard. And I hope that more people hear about how truly exceptional and amazing they are.

I am not exaggerating, but if you need to lease or buy a car and you want to be treated with respect, professionalism and kindness, you need go to Hardin Buick in Anaheim and you need to ask for Gary Koch! He is brilliant and he did an outstanding job! He helped me with every step throughout this process and he got me the car I want. And I can’t say enough of how much I love my new Buick Encore!

I am taking the time to write this review not only because I would like to express my pure gratitude and appreciation for Gary Koch, Woody Rogers, Gordon Jackson and Hardin Buick Dealership, but I also hope that this review will help someone else to get the car of their dreams and to have an amazing, positive and...

Be aware purchasing a used vehicle from Hardin Buick GMC in Anaheim. The sale went fine and this vehicle was exactly what I was looking for. But I am disappointed that they allowed a used vehicle be sold without regard to potential safety. As a consumer, I expect that the product I purchase should be in safe condition, but also understand that purchasing a used vehicle is definitely a "buyer beware" circumstance. This is why I have never before purchased a used vehicle and won't do it again.

In this case I purchased a 2018 Ford Expedition Ltd. Max. It had 46,800 miles on it. Currently it has 50,800 miles on it. It was not due for service until 51,800 miles. I need to take the car on a trip which will be approximately 1000 miles round-trip so I decided to get the service done 1000 miles earlier than needed. Mind you, I purchased the vehicle in mid-December 2019. It is now 8/1/2020 so I only drove it 4000 miles in the past 7 1/2 months as it is a secondary vehicle for me. I dropped it off for a normal oil/lube/filter service and asked them to do a tire rotation and alignment. My maintenance shop actually called me back in so I could see, for myself, how bad the tires were and to show me that the struts were blown. The tires were bald on the inside and the front right tire was actually splitting on the inside. It was just a matter of short time that I would've had a blown tire. I would never have seen it unless I went under the car with a flashlight because the outside of the tire, which is visible, appeared to be in 100% great shape, with a lot of tread still left on it. It would appear that the problem of the blown struts would've thrown the alignment off, thus causing the very, very uneven wear of the tires, that Hardin didn't even find fit to replace and repair before putting the car on the lot. I guess I needed to bring a mechanic with me to my car purchase. I called Hardin but since this is not a GMC product, they do not offer a pre-owned certification statement. Understandable. But, would this not have been detected by the service technician when they took in this car? I'd think that they would still want to make sure to disclose this to the consumer so that we know what we're getting into. Anyhow, I understand that I get what I get and I'll eat the $2700.00 I shelled out for 4 new tires, four new struts and 4 new shocks. plus the rest of the service. I'll see if I can get something back from the extended warranty that I at least had the common sense...