Anaheim Hyundai — Local services in Anaheim

TLDR: $350 in parts, $800 in labor fees, taxes, two mandatory $250 service charges, and seven hours of my day, all for my back seat to be left covered in grease, my window to be left absolutely filthy with fingerprints from what looks to be about 10 mechanics, and new scuff marks on the inside door panel. I do not recommend Anaheim Hyundai's service center.

Where do I begin? I was having an issue with one of my car doors. I set a service appointment a month prior at 10:30AM, and made sure to show up early just to be safe.

Once someone was able to help me, I was told that they were running a bit behind, and they were hoping I was out the door by 2:30-3:00PM. Not a problem to me, I was willing to wait. I was then told that it would cost me $250 just for them to see the car, and if I were to continue service with them, that the $250 would roll over into parts and labor. Okay, I figured this was gonna cost me something, and as long as they have parts and could fix it within the time frame, why not?

So I waited. And I waited. And I waited.

And finally around 1:30PM the person who initially helped me told me that the mechanics needed to remove more parts from my car door than expected, and it was gonna cost me another $250. From my assumption, it seemed as though the car door was already taken apart and was waiting for my consent on this new charge as to whether or not to continue. "Sure, it's already taken apart, you might as well just finish." I said.

Then around 2:45PM, I finally exited the customer lounge and walked outside with my belongings. Around 3:15PM the person who initially helped me told me "They should be bringing your car up any minute".

"Any minute" turned into 15 minutes, and then 30 minutes.

3:45PM, they said "As soon as I am done helping this customer, I'll process your paperwork and you'll be on your way." So I waited. And I waited. And I waited.

4:15, my paperwork was finally processed, and I got my bill. $1250, $350 for the part, $800 in labor fees, taxes, and an additional 3% fee to use my credit card. I gave them my card, just glad that this hassle was over with, or at least I thought. "Your car will be brought up soon."

So I waited. And I waited. And I waited.

4:35, someone asked me if I was waiting on my car, I gave them my paperwork, and they said they would have it right out. Then a few minutes later, someone else asked me for my paperwork. They said my car should be up soon. Then ANOTHER person asked me for my paperwork, and said my car should be up soon.

Then, someone else walked up to me and asked me for my paperwork, and they pulled someone else aside, and started speaking spanish and pointing across the street.

Turns out, this whole time, my car was still being worked on.

4:55, the person who initially helped me said "It shouldn't be much longer than five more minutes." Five more minutes turned into 30, and I finally left the dealership at 5:30PM

The best part of this whole story, is that they didn't lay anything down on my seats while they were working on my door. So, $1250 later, I'm left with a door panel that now has scuff marks on it, a window that looks like a dog slobbered all over it, and a back seat that looks like three mechanics took a nap on it while trying to fix my door.

I will never return to Anaheim Hyundai. I will tell all my friends and family to avoid Anaheim Hyundai. I hope that if the apocalypse ever happens, the first fissure in the earth appears right underneath the service department at...

Dear General Manager/Service Manager & Owner,

I am writing to formally escalate the unresolved issue with my 2023 Dodge Ram, purchased from your used car dealership in Feb 2023.

Despite seven+ repair attempts over two years, honestly I lost count - the rear windshield leak STILL persists, rendering the vehicle unsafe and unusable in rain.

This violates California consumer protection laws, including:

1. Breach of Implied Warranty of Merchantability Under California's Song-Beverly Consumer Warranty Act (Lemon Law), a vehicle must be "fit for ordinary use." A chronic leak constitutes a substantial defect impairing safety and value . The repeated failed repairs (including faulty windshield replacements and unaddressed interior damage) meet the criteria for a Lemon Law claim, even for used vehicles sold with warranties .

2. Violation of Automotive Repair Regulations The Bureau of Automotive Repair (BAR) mandates that repair shops provide work meeting "accepted trade standards" . Your service department's inconsistent diagnoses (e.g., blaming the roof antenna, weather stripping, or sliding window seals) and failure to retain records (e.g., ignoring prior notes from prior repairs) suggest negligence under Business and Professions Code §9880 et seq. . Additionally - Directing me to "contact" the third-party glass vendors does not absolve your liability for defective repairs . Please talk to Rodrigo your service advisor about the last part, it's a disgusting level of customer service to attempt to have the glass vendor to try absolve the dealership's liability.

3. Deceptive Practices & Unfair Costs & Fraudulent Warranty Representation: The "extended warranty" provided appears to mirror the exact manufacturer's coverage, misrepresenting its value--a potential violation of the Consumer Legal Remedies Act (CLRA) .

Unreimbursed Expenses: I've incurred $427+ in Uber fees & Gas, attributed to lost time due to last-minute rescheduling over the last 2 years. (dealership, constantly changing confirmed appointments) - effecting my finances. (e.g., 2/10/25 appointment). California law entitles consumers to incidental damages for warranty breaches .

Property Damage: The removal of my paid Aftermarket tint during repairs was never addressed, to this day, violating BAR's disclosure requirements for alterations .

4. Failure to Meet Duty of Care Your service department's lack of follow-up, refusal to provide loaner vehicles (only 2 rentals offered over 7+ dealership visits ), and attempts to deflect responsibility ("strong-arming" tactics) violate California's Unfair Competition Law (UCL) .

If unresolved, I will: File complaints with the CA Bureau of Automotive Repair , DMV, and CA Attorney General. Pursue litigation under the Song-Beverly Act and Magnuson-Moss Warranty Act for breach of warranty . Share this experience via on Google, and other social media platforms - highlighting your violations of CA Auto Repair Act §9880 and failure to honor warranties.

This pattern of negligence has caused significant hardship. I expect immediate action to rectify this...

Wish it were possible to rate them with no stars. Service is nowhere near that dealership from sales to “service” (I use the term loosely). 3 years ago I bought an Elantra from them. Once the deal is done you no longer matter to them. I brought the car in for an oil change (free). Had an appointment. Waited for 20 minutes & no one even asked if I’d been helped. I chose to drive further to another Hyundai dealership where they knew how to take care of customers. I swore I would never deal with them again. But I did against my better judgment. They gave me the price I wanted for the vehicle I wanted and I thought this is going well I just won’t come here for service. So I should have been happy right? Nope. Weird spots began appearing in the paint randomly all over the car. I thought a good wash would get off whatever was there because I couldn’t get it off. Wrong again. No difference after washing. Contacted the dealership & was told “when you bring it in for service I’ll have one of my guys look at it”. I wasn’t happy & suspected I needed to go to the dealership. Due to personal obligations I didn’t get to the dealership right away and in the meantime more splotches were appearing. I promise there isn’t much more. Please bear with me. I went to the dealership and asked for the manager. He came out and said what can we do for you. Told him the job was horrible. He actually said let’s see what we can do to make it right. He said he would have my salesperson take it over to service & see what needed to be done. I had high hopes at this point. Only to have them crushed. When the salesperson came out I heard him say it’s just tree sap. Are you kidding me? Anyway he took to over to service and in less than 10 minutes, that was fast. Was that fast? They came back and told me they didn’t cause it I had when I washed the car. Really? And how was I able to randomly put these splotches all over the car. They told me hard water would do that to the paint. Again, are you kidding me. I’ve washed a fair amount of vehicles over the years and just traded in a 2020 Elantra and its paint was fine. The manager said they could buff the splotches but it would be 2-3 hours AND I would have to pay to have them do it. NOTE paint is typically covered by the warranty. The manager said well I’m not paying for it. I said you know what? I came here against my better judgment. So shame on me. Thanks but no thanks. He asked if I wanted my car. I said no but what can I do? On my way home (in tears) I stopped at the local detailing shop. Where I was told it was definitely done at the factory possibly the clear coat. He waxed and polished a couple of splotches and it looked better. You can still faintly see the splotches. I imagine they will return. So if you are in the market for a Hyundai DON’T GO TO ANAHEIM HYUNDAI!!!!! Try Tustin, they are 100 times better.

To GM Ken, A little late getting to the party. I have Hyundai Corporate and an attorney taking care of this for me. So, I'm not sure there anything you could do. Your dealership has shown me more than once that service and making your customers happy is...