Game X Change — Attraction in Athens

We moved here seven months ago, and needed a place to buy our games and systems, should they stop working. When I found Game X Change here in Athens, TX I had no idea what to expect, I had honestly never heard of this place before now. I missed Video Gameover Games in Arlington, TX. My eyes lit up, this place was and is so much better! My God! They have everything! It’s ridiculously insane! I fell in love with this store immediately and forgot all about the Arlington location. Sebastian is the Store Manager there, and has been nothing, but exceptional and flawless. I sold some games, but, I lost my receipt, on two different occasions he was able to look things up and help us, my last visit, he was able retrieve a store credit that managed to slip my mind. Sebastian always goes above and beyond what it is expected, he exceeds expectations while staying true to company policies and explaining things to customers, like me, why those policies are in place, thank you Sebastian, I’m sorry for being a pain.Thank you to Game X Change FOR EVERTHING and just plain rocking! Y’all are awesome! I would recommend this store to anyone. My Son and I are frequent shoppers there and that will continue for a very long time, #Loyality. Hands down! This is by far the BEST DANG GAMING STORE ANYWHERE! Love y’all,...

I love the store I have never had an issue with the GameXChange here in Athens TX, up until recently. For the past few months there has been an employee who has been extremely inconsiderate towards his customers, and makes the experience very unsettling. This has been the third time that I have had a ill experience from this sole worker alone. I've already complained to a manager and still nothing has changed. This employee in particular was sighing very loudly when asked for help, and was pressuring us to buy things that we insisted that we didn't want. When the card reader had an error reading a card he proceeded to sigh and complain. Not only was he rude to us but he was rude to his coworker. This is not the first time that this has happened and its preventing me and my friends from even wanting to visit the store anymore. Though I am the only person who is writing a review, the stories do not end there. I have had friends tell me "this guy was rude", and mention the exact same features of the person who is rude to us. I do not know why he continually gets away with this attitude but it is unprofessional and when we see them working we either wait until they leave or we just don't enter the store at...

Wish I could give just 1/2 star.. Rude "kids" working here.. didn't have time for myself and my husband (whom are both in our 50's) kinda just laughed us off on our questions about a gaming system for a Christmas gift. Been a while since we touched any kind of gaming system (not completely stupid though, I use to build computers) and I guess we were too "uncool" to help and blatantly thought our questions were stupid by attitude alone.. we were ready to spend money but with employees attitude, we immediately said "we will take our money elsewhere" Employee (in his early 20s I'd say) was over joyed helping teens that came in there behind us.. Seems GameX main office heads need to work on training.. or firing.. or maybe even schooling employees on discrimination laws? Lesson 1. Not every customer is going to be knowledgeable in all things you are selling and rudeness is BY FAR NOT the way to treat ANY customer no matter Never again will I go here.. still looking for system but sure...