Starbucks — Restaurant in Athens

I wanted to go ahead and leave a review with a small, yet puzzling issue I’ve been encountering. I’ve noticed with my usual coffee order. In the mornings, my coffee is priced at $3.52, but in the afternoon, it suddenly jumps to $4.20. Now, I’m all for a good plot twist, but this one’s leaving me a bit confused and a little less caffeinated than I’d like. Today, after what I can only describe as a highly necessary power nap, I returned for my afternoon fix. Still shaking off the post nap fog, I was politely informed that my total was $4.20. (mind you, it’s not the first time) to which I replied, “No, it’s not. It’s $3.52.” The barista kindly insisted, and I had to muster all my strength to avoid using some unflattering language – the caffeine deficiency was real!

Now that I’ve had the rest of the day to collect myself, I wanted to clarify that I order the same thing every time: hot coffee, no sugar, simple and straightforward, just like my mornings. And, while 68 cents might seem small, it adds up especially when coffee is your life force. I do apologize for being a bit stern earlier, blame it on the nap-induced haze, but I would truly appreciate it if you could take a quick look at the pricing discrepancy. My caffeine-fueled days would run a lot smoother with consistent pricing. After all, I just want my coffee journey to be as simple and sweet as, well, a cup of hot coffee, without sugar, of course. Thanks so much for your understanding, and I’ll make sure to schedule more power naps to avoid...

I came into the store yesterday and was trying to pick up my mobile order. I figured that there would be a long line in the drive thru but there wasn’t. Since I’m disabled, it would be a easier for me. Ed was taking my info & informed me that I would have need to circle & pull back to the speaker. I said there is NO ONE here.

So we pulled up to the window & just wanted our money back. By this point, things had gotten heated and she said she can’t do that in the drive thru.

I pulled in and as soon as we walked in, we were met with such venom from Casey. I told her that this customer service is why people were using the local places. The first thing out of her mouth was that Treehouse serves coffee.

I proceeded to the cash register & as I was trying to get a refund, Casey continued her tirade. I told her multiple times I didn’t want to talk to her to defuse the situation. She just kept right on doing it.

I spoke with Alex Briones, the store manager that afternoon & he was very apologetic. He had spoke to corporate about the situation. They wound up giving us our drink order today for free.

What I don’t understand is that no one even acknowledges customers when they walk in. It was like such an unfriendly vibe. The manager said that he was sent from corporate for the way the “associates” were running the business.

Casey & Ed were both in and neither even apologized. There was also problems...

Every time my family and I go there I never a line and we always have to wait @ least 20 minutes and still have to walk back to the counter to ask where our order is; however this time was even worse! We walked in and walked straight to the counter and there were two employees standing there talking and they. Continued to do so for another 5 minutes while we stood there waiting to have our order taken. Then the girl who actually took our order then took the trash out then came back and took our order. We ordered 1 small drink and a chocolate cake pop. There was one in the case, and we never seen her again! Then the drink was ready they didn't call our name they just sat it on the counter, then we waited another 10 minutes for my son's cake pop the last chocolate one mind you,. Then we again had to go ask where it was and the girl who was working the drive thru came over and I asked if we could get his cake pop and what do you know that the chocolate was gone it had been given to someone else that ordered after us through the drive thru! Now the girl who was working the drive thru was amazing and made it as right as she could! So thank you to her! But we will not ever go in again only thru...