Divine Dermatology & Aesthetics — Attraction in Atlanta

I was in search for an African American doctor for hair and skin issues simply because I felt that they would understand our skin pigmentation and hair types better because it's what they are personally familiar with. I made the appointment online and went for my visit. When I arrived, the lady at the front desk said, "Oh, we tried to call you this morning to let you know that your appointment had not been confirmed, but we will go ahead and see you. What? First red flag. So I paid my copay and they called me back to see Dr. Cornelius. First, I spoke with the PA in training who asked questions, etc. I told her about my hair coming out and showed her my SUPER dry skin as well as photos. She informed me that the doctor will probably only address one issue. Then I asked, isn't skin and hair connected? She chuckled and agreed. Actually, I first had the dry skin, and then my hair became brittle and dry as well, so I'm thinking that there must be a connection. So anyway, Dr. Cornelius came in and looked at my skin and said, "it looks like you have psoriatic dry skin." After I had noted on my form that I had psoriasis. She prescribed a cream and then peeked at my scalp and said that it looked like alopecia but that I would have to come back for a hair biopsy. Red flag number 2. Why couldn't that be done at that visit? Looks like it's all about the dollars rather than care, so that another office visit could be billed and possibly another copay. That's just my observation. So, I was like, ok, I will come back because I need a diagnosis. The visit was very quick! She was in and out. I need to look at my EOB to see how much I was charged for those few seconds, felt like. She was curt in her speaking. I left feeling like "what just happened"? She's not personable or welcoming at all! Then I returned a couple of weeks later where I was supposed to see a different doctor on staff, hoping for a better experience and upon arriving, I was told that I had a $100 copay. Well, I knew that was wrong because I had met my out of pocket costs and deductible. I was covered 100%. So the young lady called my insurance. On our policy, it's just me and my husband. My husband hadn't met his portion yet. She was trying to submit the claim under "family" which would have called for another $100 copay. I showed the lady in my insurance app that it stated that I was fully covered under my name. She dismissed what I was showing and kept saying, "I'm processing it as family. Again, what??? I NEVER had any other doctors office do such nonsense. I paid the first one because I knew that I hadn't met my costs. I told her that I had seen other specialists the week prior and they all acknowledged that I was 100% covered. When I told her that, she said, "oh no, they are wrong, you are going to get bills." Actually she was wrong in how she was filing the claim. I had seen other specialists afterwards who confirmed and verified that "I" was 100% covered. She said that my insurance stated that "he" was fully covered but not me. What??? My husband had not even seen a doctor yet this year. How is he covered when he had not filed any claims? Make it make since! So I decided not to go back. I canceled my appointment and I'm looking for another dermatologist but probably outside of my race, unfortunately. Oh, and I haven't received any bills from other specialists or my PCP. Their staff need better training in handling insurance. I'm sure others have probably paid when they shouldn't have....

Back in February I booked an appointment for what I would later find out a case of dermatitis. I chose Divine Dermatology and Aesthetics based on location and appointment availability. The staff was very welcoming and conversational and had it not been for them I would have left immediately because when I got into a room, my eyes were drawn to a poster on the wall listing out rules which were along the lines of "Limit your visits. Only come in for emergencies...etc." Now I completely understand following covid guidelines and being cautious, but I began to question myself for making an appointment, was this an emergency? I was hoping my doubts would dissipate when Dr. Cornelius came in, unfortunately I was left feeling unwelcome and dumb for booking an appointment. The nurse practitioner who was very kind, spent more time talking to me about my symptoms and was far more helpful than the Doctor who just kinda glanced at my back and shrugged "looks like dermatitis, write a proscription for xxx" I'm someone who is always willing to give a person the benefit of doubt, we all have bad days, but I came back for my follow up visit, I was once again made to like I was an unwelcome burden by the doctor. I spoke to a friend of mine who also went to see Dr. Cornelius, she explained her experience was exactly the same as mine. I will be taking my...

So my son was referred to this dermatologist who says they specialize in black skin care. When making the appointment, I asked did they accept his insurance, answer was yes. Will he have a copay, answer was no. When he got there, he had to pay $169.08 for the office visit because he hadn't met his deductible. That should have been made clear when the appointment was made! He didn't receive any treatment, only a consultation. That should have been clear when the appointment was made!! He wasn't given any real clear plan of treatment and has to download some information about receiving treatment and medication for his acne. He then has to return on a monthly basis (and pay $169.08 for the office visit each time) and possibly pay a large amount for his medication plus bloodwork each visit. The reason I know this is because I called to find out what the __ was really going on. I was also told he has to call his insurance to see if they cover the medication and labs!!!! I have been in healthcare for 30+ years and this is unacceptable treatment especially for a new patient. The poor young lady caught my wrath and for that I apologize, but for the insufficient information and the patient care, I don't apologize for my dissatisfaction....