Natural Body Spa + Med Spa | Morningside — Attraction in Atlanta

2/16/2025 Here is what you can expect. Four months after having our daughter, I booked my wife the Deluxe Spa Day - 4hr Service ($450+ value) for Valentine’s Day weekend. Unbeknownst to me, the call center forwarded me to the Atlanta location which booked our appointment for 9:30am. Without any location confirmation, the representative booked our appointment. 1 day before our appointment, a representative called and expressed that they will not be able to accommodate our originally Spa Day request but after establishing a resolve by selecting a later time slot and a different spa package we were able to restructure our schedule for the convenience of Natural Body Spa. After pampering my wife with a $80+ Uber Black ride, she arrive at the Marietta location sooner than expected. The representative then advised that the original booking was improperly reserved by the call center for the wrong location (which she stated, happens quite often). As a Cobb County resident, a booking in Atlanta was obviously not the plan. Additionally, the representative at the Marietta location was unable to view exactly which location the booking was set. After attempting to call over 3 different Natural Body Spa locations, during the normal business hours as expressed online, I was forwarded to an automated answering service, which until 10:15am stated that that they were closed and could not forward me to a representative. After sitting at the Marietta location for 2 hours without any sort of communication, remedy or solution, my wife ordered an Uber ride to return home. At 10:15 I called again and was connected to a representative, who then forwarded me to the manager on duty, Florence. After asking Florence if she was debriefed on the matter, her response was as follows; “No, I have no clue, we are dealing with a lot today”. I was taken aback, in disbelief that this is how a Manger initiates a conversation with a polite and wronged customer. After pleading my case and explicitly requested a remedy, Florence response was as follows; “No, there is no remedy, we can’t do anything”. There is a certain level of decency and consideration that is expected when operating a business. Neither of which was provided to us. Instead we were on the receiving end of blame, negligence, miscommunication and, as a result of the wasted trips, it became an absorbed financial liability ($150+). Should Natural Beauty decide that how they treated my family was right, I will express my concerns with Cobb & Fulton County respective Commissioners as well as Chambers of Commerce . How disappointing for both my wife and I on Valentine’s Day weekend. We sincerely hope others have a different experience should they still choose to patronize this...

Jin is Awesome! I always enjoy her bubbly personality, her honesty and very knowledgeable of all of the products to assist in my regimen getting my skin back to flawless. Love her🥰

New post 3/14/24 I am deeply disappointed with the highly disrespect I had received from Florence, a manager of Morningside. Customer service is very essentia, especially when I'm paying almost $2k to enhance my imperfections. As women we take pride in how we look! However, my purpose is not to criticize anyone. I never had any problems with the two estheticians Jin and Tiffany, who are phenomenal in their craft. The problem I'm trying to comprehend, I'm the paying customer and there was no respect for how I felt about how the service was rendered. My initial intention was to have the procedure redone, which I contacted the esthetician privately and expressed to her honestly I was not happy because I felt strongly she could have gone deeper in the problem areas instead of concentrating on the non problematic areas which is a vital concern.

Florence the manager related to me “I'm not a good fit for Natural Body Spa @Morningside which I have been getting treatments on and off for the last yr 1 1/2🤔 without any problems because I was pleased with the two estheticians mentioned above.

Florence the manager could not accept construction criticism and perhaps the esthetician needs more training because I am an excellent candidate for the RF microneedling. She talked to me as if she paid for my treatments and what really offended me was that she didn't allow me to express my concern. What truly and really really offended me she talked to me as if I was her child scolding me as if I didn't have any say or right in the matter which I'm the paying customer.🤔

Florence the manager told me, that I wasn't welcome back at that location. I did not make a scene nor was my conduct disrespectful to anyone nor. I had a concern and needed my procedure redone because I wasn't satisfied. As a paying customer, it is advantageous to let your esthetician know how you're feeling with the process.

Please don't get me wrong I'm not trying to bash anyone. My purpose of reporting the matter and to be aware that the manager, Florence, does not accept constructive criticism and she is highly, highly, condescending and disrespectful. I will be reporting the matter...

BAD COMMUNICATION AND CANCELATION POLICY Amazing masseuse but a lot of difficulty with management. I came here to receive the CBD antiinflammatory massage for my Lupus because it's the only one in Georgia that does this treatment (I live over 2 hours away) however I was late and couldn't make the original time due to traffic. I called 30 minutes ahead and was told I would have to pay HALF of the services I was going to receive that day. WHAT? I politely asked if there was anything she could do since I was still on the way and she told me someone would get in touch... So I pulled over to shop around and take a lunch until I assume the manager called back. She informed me I would still have to pay if they hadn't had any openings or I couldn't come that day so I assured her I could. Once there I paid in advanced for my massage but informed the receptionist I couldn't do the whole 90 session because of my schedule already running behind. She FROZED. She told me i would still have to pay for the whole amount regardless of receiving the 60min but she would check with management... Really?.. She came back and said she would make an exception then I waited over 15 minutes. My technician herself was amazing and very caring for my first professional massage and the room was very relaxing, clean and calm which I was very thankful for. Towards the end she informed me that I could take my time getting dressed and that she hoped I enjoyed my SWEDISH massage. I happily tipped her since she did a phenomenal job and I wouldn't have known BC it still felt great and tingly. I also couldn't help notice I was only worked on for around 45-50 minute but that's not really unheard of. But why did you put me through all the stress of getting through afternoon traffic, acting snotty and giving me attitude when I could have gotten the same service at the other location 2 miles...