Bike Farm — Attraction in Austin

Do not go for bike maintenance, tune-ups, or any issues involving bike repair! They will charge you for things they haven't done, and they've never actually fixed issues with my bike, only a quick temporary fix to charge me and get me out the door.

The people who work there don't seem to genuinely care about what you have to say in comparison to other bike repairs shops in town. Honestly, Austin has so many other bike shops that will treat you better then this place and actually work with you to solve the issue and not overcharge like Bike Farm does.

I've taken in my bike multiple times to Bike Farm and have never left feeling comfortable or satisfied. The most recent time I went because my bike chain was stuck. I told the guy the issues I've had with my bike and that I probably need a new chain. I'm always down to invest in my bike- so I also tell them if there's anything you notice that needs more work or think something would be better if I got a new part I am willing to invest. They suggested doing other tune-ups which I agreed too. When I picked up my bike, it still had the same old chain which still had some rust. I told the guy my bike looks the same and it really had some issues that I feel they didn't look into. He told me the chain was fine and had plenty of life.

It survived the bike ride home, but on the second ride the chain literally broke off while I was riding it and I had to walk it home. The quick tune up includes tire truing and brake adjustment which I found out later they didn't do (or at least didn't do correctly). I'm almost positive they never gave my bike a legit test ride because the seat was in the same position I leave it in.

The previous time I went to Bike Farm I wasn't satisfied and I feel like they didn't listen to me when I said I felt the bike still needed more work, and the issues came back after a week of riding. I so badly wanted to go back and complain about the chain breaking and do a "I told you so" but I didn't even feel like dealing with them anymore.

People recommended I go to Clown Dog to get my bike fixed. This is where I found out Bike Farm didn't actually true my tires or adjust my brakes (even though I was charged for it it) as the Clown Dog people showed me it was still off. They also pointed out several issues with other bike parts Bike Farm never discussed, even though I asked them too. Gave me a 90 day come back if anything feels weird policy where Bike Farm just kind of says "we're right and peace out".

As a woman I always get nervous going to any repair shop because I feel like men there won't take me seriously, can take advantage and overcharge me, which Bike Farm confirmed.

TLDR: They don't seem to seriously care about the issues you have with your bike. They will charge you for services they haven't provided in basic & full tune-ups, and the repairs are a quick band-aid fix to charge you & get you out the door rather then solve the actual problem. I've been to Bike Farm 3 times and have only had bad experiences.

I don't like leaving bad reviews, and it sucks cause I want to like Bike Farm and support small local businesses, but it's just not it.

I don't have a lot of money- but I think it's important to invest in my bike and tip mechanics well, which I always do, and I unfortunately regret doing it at Bike Farm. This review is especially for you people who don't have a lot of extra money - I highly recommend you investing in your...

I recently had the pleasure of visiting Bike Farm in Austin, and I must say that the experience exceeded my expectations. The standout feature of this fantastic establishment is undoubtedly their exceptional mechanic, Jay. Their expertise and dedication to providing top-notch bike work truly set them apart.

From the moment I handed over my bike to Jay, I could sense their passion for their craft. Their deep knowledge and understanding of bicycles were evident, and it instilled confidence in me that my beloved two-wheeler was in the best hands possible.

Jay's meticulous attention to detail and commitment to excellence were evident throughout the entire bike servicing process. They listened attentively to my concerns and took the time to thoroughly assess the condition of my bike. Their expert eye quickly identified any issues and presented me with a clear explanation of the necessary repairs and improvements.

I was genuinely amazed by Jay's technical skills and their ability to transform my bike. Their craftsmanship was second to none. The precision with which they handled each repair and adjustment was remarkable. It was evident that they take immense pride in their work, going above and beyond to ensure that every aspect of my bike was in optimal condition.

Upon receiving my bike after Jay had worked their magic, I was blown away. The performance and ride quality were truly exceptional. It felt like a brand new bike, if not better! I could sense the careful fine-tuning and adjustments that Jay had made, as every pedal stroke was smoother, and every gear change was seamless.

In addition to their exceptional technical skills, Jay's friendly and approachable demeanor made the entire experience even more enjoyable. They took the time to explain the work they had done and offered valuable tips and suggestions for maintaining my bike's performance in the long run.

Overall, my experience at Sunny's Bike Farm was outstanding, primarily thanks to the extraordinary skills and dedication of Jay. If you want the best bike work in Austin, look no further. With Jay as your mechanic, you can rest assured that your bike will receive the utmost care and attention, and it will undoubtedly come back better than ever before. I wholeheartedly recommend Jay and Sunny's Bike Farm to any cyclist seeking top-quality bike services.

Thank you, Jay, and the entire team at Sunny's Bike Farm, for your exceptional service and unwavering commitment to delivering an...

Please read it may help you not get screwed

A week or so before my spinal surgery was scheduled, I brought my bike here to get an offer to let it go. My first negative indicator should have been, when the rep told me that he wouldn’t come to my truck parked right out side the front door and that I would need to bring the bike to the back for the company to even consider making an offer. Strike One

I did so and left it for their consideration, took a number and awaited a call for an offer. Few hours later I received a call with a low ball offer and the rep said just wait till later today our biking group will be in and we may make you a different offer. I explained I was in no hurry and that although I didn’t except that offer they had time to see what came up because as I mentioned first I was having spinal surgery I’ll wait for a call to confirm anything and then come by when I could drive again to do so. No additional call- Strike Two

Five to six weeks goes by while I’m recovering, with no call. Today to drive up and give them the ticket they gave me when I dropped it off then request the bike back. THEY SOLD MY BIKE. Strike Three

THEY SOLD MY BIKE THAT THEY HAD NO OWNERSHIP OF, NO CLAIM TOO, NOTHING IN WRITING TO ALOW THE SALE. DIDNT CALL ME, DIDNT ATTEMPT TO LET ME KNOW THAT THEY WANTED TO SELL IT, WHAT THEY WHERE SELLING IT FOR, THAT THEY HAD INFACT SOLD SOMETHING THEY HAD NO OWNERSHIP OF AND NO AGGREEMWNT TO SELL FOR THE OWNER.

Rude as hell, the rep comes to me and said yeah I don’t remember you saying you had to have surgery but I do remember I made you an offer.

I hold my collar open and ask politely if he thought I would be making this scenario up while he and all the others can clearly see a fresh 7 inch cut down though the front of my neck. I’m happy to have made it out of the surgery.

RUDE REP, I’m happy to give you the money I offered you. Offers cash and walks away like he had something better to do then except his mistakes. RUDE REP- what you think you remember does not constitute a fact, and that a simple fact. Thoughts and emotions are not facts. That’s a BS way to run a buisness.

Will cc my attorney and give the company a negative review any chance I get.

It...