JUMP PARTY USA — Attraction in Austin

I am only giving this place two stars because my 5 year old son loves this place and enjoys it there. Also, kids do not need to know the adult issues that happen behind the scenes of their birthday party. However. I am very disappointed in the staff. Very disrespectful and unprofessional. Especially, how Ari, a staff member, rolled her eyes in front of my 9 year old son. I do not know why she did what she did. My son witnessed her rolling her eyes when he asked Gio, another staff member, to clean our party room table because it was very dusty and dirty. Gio was very kind and he came and helped me cleaned the table. Keep in mind I had no idea who my party host was because the host was running late, but Ari was already there just standing around and she ended up being my host. She showed up 30 minutes later, in the party room saying she was my host. My son then reminded me, letting me know that Ari, the girl in the red sweater was the one who rolled her eyes at him. Later on, my husband then politely asked her for a trash can, and when she turned her back she rolled her eyes again, and my son and my niece happened to pass by when she did it. I do not usually write these kind of reviews, but when it involves disrespect, out of being lazy, or not liking your job, and it is towards any family or guest. That is just completely unacceptable and is bad for business. I hope JUMP USA takes initiative in handling this issue and does not sweep it under the rug because the entire time from the moment we got there, we felt very unwelcomed. One last thing I would like to mention, there is another staff member, never got her name, but she was wearing square framed, gold, pre-scribed glasses. During the party I approached her respectfully, at the front desk, we even made eye contact and she gave her back and then awkwardly walked towards me, and she looked annoyed when I asked for paper plates and napkins. Some of the staff members just seemed very sluggish, and rude. This was definitely not the type of party experience no one as a parent should go through. Once, again, management needs to be aware of this and needs to take care of this kind...

If I could give zero stars, that would be the rating for Jump Party USA. Very VERY disappointed in new management and the changes they've made to this place. Last year, My daughter (3 at the time) and I came here and had a blast every time. It was very affordable, under 10$ for the entire day and she was able to go anywhere, from the big trampoline court to the dodge ball court to the zorbs and everywhere in between there were no limitations and it was my job to ensure her safety as should be expected. With the new changes, every area except the very small area is for 7 and older. I also need to mention that most of the children were under 7 and had to cram into that one area. And one last thing, I said my daughter and I came and had a blast, that's because I was able to jump with her and slide, etc. The new area they expect these kids to be in, is too small for adults to jump in. Very disappointing. I requested a refund due to the fact that my child can go to any of the other numerous trampoline parks and have no restrictions. I think it is absolutely ridiculous what this place has turned into. Used to be such a fun place but with these new limitations and restrictions I will not be returning. The pictures are an example of what we saw when there, a giant area with barely any kids in it (due to most being under 7) and a small area, crammed with kids some that are too big to even be in there. It would be completely understandable if there were any bigger kids there, but as you can see, the bigger area was mostly empty after they cleared the kids...

I recently had the misfortune of visiting this abysmal excuse for an establishment with my baby brother and a few friends, and it was a nightmare from start to finish. The place looks like it hasn’t seen a renovation in decades—old, rundown, and falling apart. The trampolines are barely functional, barely allowing you to bounce higher than a half-hearted hop. Honestly, I've seen better-maintained backyard trampolines. But the real horror show was the bathrooms. You can't step inside without instantly regretting it—liquid everywhere, and I’m not talking about water. When I asked one of the employees to do something about it, they just waved me off like I was the one being unreasonable. The audacity was unreal.

The unprofessionalism here is staggering. It’s like they actively train their staff to be as unhelpful as possible. They’re always understaffed, and even when managers are around, they just sit in the back on their computers or disappear for god-knows-where, only to reappear hours later as if nothing’s wrong. It's clear they have no interest in running a tight ship.

Then there’s the pricing—outrageous. The prices keep climbing, but the experience just keeps getting worse. It’s not even worth the price of admission, let alone the fact that they charge people who aren't even jumping just to sit and watch. I honestly don’t know what they’re charging for—certainly not any kind of "quality" experience. Stay far, far away from this place unless you want to throw your money...