Pizza Patrón Kyle — Restaurant in Kyle

I tried to handle this with the manager Ryan with a private phone call tonight but I was disappointed with the service I received and the compensation that I did NOT get.

Friday night, I ordered a pizza at 5:40. I was told it would be ready at 6pm. They then told me to pick it up at the drive thru window and let them know I ordered for pick up. I arrived at 6 pm and let them know. They said it was ready and they would give it to me. I then pulled forward behind an SUV that didn’t move for the next 35 minutes. I called about 20 minutes into the 35 min wait and they said “there’s nothing we can do as they are waiting for their pizza.” I asked if they could have them move forward to wait so I could get my order since it was ready and they said “No. and that they were almost done.” So I waited an additional 10/15 mins. At the window I informed them that I was upset about the extended wait and that I know they are a new business but I think this should be addressed. The woman offered me a free ranch dressing and told me “There is nothing we can do.” I told her there is plenty they can do and offered her a few suggestions. 2 days later I realized my credit card wasn’t given back and so we had to go back again and waste more time. I called the manager and he said that people are to be informed that the driveway pickup will take longer (I definitely was not informed and thought that was their procedure) he kept saying that there were many training issues with what I was telling him and he would address them. I asked him if there was any sort of compensation I could be given since our pizza was not great after sitting for so long and he said he could not do that. I figured he might offer a free pizza on our next trip in. I just felt like they didn’t care about the time waste I had on our first trip there. I was upset and said “Okay, I guess we will not be frequenting your place then, I guess it’s worth to you to lose a patron so soon.” He then said “Well, on your next trip in come ask for me and I’ll take care of you.” I was frustrated that I had to threaten to not come back in order to have my experience with them taken care of. I completely don’t care about getting free pizza. I probably would have declined the offer but I also was kind of annoyed that he didn’t seem to think my time or experience was important. I NEVER leave negative reviews as I prefer to handle things with the establishment but this just didn’t sit well with me. So if you are told to pick up at the drive thru-DON’T! I’ll stick with the mom and pop shops that are in our area. They always deliver the BEST...

I had never tried a Pizza Patron before and had always wanted to try it. Once again in my head I said, "Really? Another pizza place in Kyle? " I ordered through the app. I am not sure who designed it; but, it is hard to navigate. They should make the app way easier to order. That is not the fault of the owner of this place. I walked in and was immediately greeted. The place was bustling with workers, knocking out orders. The young lady who rang me up reminded me they did have a drive through, which make sit quick and easy to grab food. I had joked with he cashier that Kyle did not need another pizza joint. She responded, "Well, that is because we are the best." The best? I would say that.

The crust had almost zero flavor to it. I expected it to have a tad bit more "chew" to it. It was more bread than anything. Would have been nice if the crust was. tad bit thinner. The sauce was good. It had a good flavor to it. you could tell it was not a simple sauce of garlic, basil and pinch of salt. There was a little more spice in it. I was impressed the toppings were fresh and were not soggy. When you bit into the pizza, the veggies were not mushy. I had also ordered a Chicken Enchilada pizza. Again, the pizza crust was too thick and also did not have much flavor. You got a ton of cheese, which was a nice touch. The chicken was cut thin. It would have been nice if it was a touch thicker. There was not much flavor to the Enchilada pizza. It left me wanting more flavor. I did see you can get Churros. I always joke if you can get them frosted. If you have seen the movie The Book Of Life, you get the inside joke.

I love the line, "No frills pizza joint with a Latin accent". The pizza is descent. I have had worse pizza elsewhere. It is a bit more than "no frills". Overall, the pizza is good. The service is excellent. The app makes it easy to order your pizza and grab it. I will give them time to work out all the kinks as this place...

I fell in love with Pizza Patron on the first night I ordered a pie. Since that first experience, I have only had bad experiences. Three months ago after a long day at work, I called an order in on my way home. When I arrived 30 minutes later after being told that my pizza would be ready in 15 minutes, I was told that there was a glitch with the computer system, and I receipt was never printed out, so they never made my pizza. They asked me if I could give them time to quickly put it together, so I waited additional time. The gentleman that threw the pie together had it done in record amount of time. when I got home and my husband took a slice out of the box the dough was raw! It was never cooked

I waited for one month and gave them a second chance. I called my order in on my drive home like I had before. I walk in to be told they had totally not had time to get to my pizza. I walked out of there without a pie that day.

I waited again, and here I am today coming home from work calling in an order for pizza, giving them a third chance. When I walked in there was a glitch with the computer system, and the gentleman could not find my order. He asked me what I ordered and I told him. He found it and said, “I’ll make that for you right away. I’ll have it ready in less than 10 minutes.” 10 minutes later the pizza came out. I take it home. I open it up and instead of spicy marinara sauce on my pie, it had spicy ranch. Of course I called and got the manager on the phone who happened to be the one that took my order and made the pizza . Eligibility when I told him there was an error, he came back with, “well. I only put on it what you told me to. You said it I put it on.” What manager argues with Customers? He asked me if it would be OK for him to give me a credit , of course I said no thank you. Pizza patron in Kyle has had three opportunities to make things right with me and I told the manager my family and I will...