The Home Depot — Local services in Kyle

I was having a really hard time getting a phone sale done due to it being the weekend and my companies office staff working remotely. I was becoming embarrassed and frustrated and the gentleman at the pro desk (Dominick Florez) was extremely patient and understanding with me. Awesome customer service and went above the cut to help me get it resolved.

Thanks guys for all the help with our Kyle projects

Edit: 9/16/24 7:45

I called and spoke with a female customer service rep and explained I needed 20 bags of Kaufman insulation and the machine to install it. She charged the insulation to our pro account (we spend a lot at HD; we would spend more if we had better interactions with employees or a dedicated account manager.) with no issues. I then asked if the you can confirm if The insulation machine for the installation of the $1200 worth of insulation I purchased is available and ready for pick up. She explained that that is not her department and that she will transfer me. I get it. I said no problem. I was transferred and waited about 2 to 3 minutes before the call canceled. I called back in for the rental department and directed me back to the service representative. I just spoke with whose name is Ashley. She wants again explain she couldn’t help me and wouldn’t let me get a word in before she transferred me again. Once again, no one answered and the phone disconnected then decided to call the elite support line, since we do get some benefits for the business, we bring the Home Depot. The elite support line explained there was nothing they could do regarding the tour rental and that she notate he issue with the representative Ashley at the Kyle location and said she would redirect me back to the customer service desk. I’ve been spoke with Ashley and explained that I spoke with the elite support and that they notated that we are having trouble getting in contact with the tour rental team. Ashley once again transfer me in once again and did after 2 to 3 minutes. I called again this time asking directly for customer service once again reaching Ashley. I explained I’ve spent 20 minutes just trying to confirm that you have the tool to install the $1200 worth of materials you sold me. I understand it’s not your department that they are not answering. She cut me off and explained, I supposed to know , if it’s in stock ? I suggested well I would walk over there and either talk to the guys if their present or if you don’t know what you’re looking for. It’s a blue machine that’s quite large and hard to miss next to a green machine that’s made out of metal for the fiberglass version of the insulation. She groaned as if I had ruined her morning and put me on Hold without any confirmation that she was actually going to go check if the machine was there. Luckily she picked up two minutes later asking what the machine looked like. I explained it’s a large metal blue machine or actually missed the time plastic. As well, there is usually a green metal machine nearby for the pink fireplace insulation. I said great thank you for your help and before I could finish the sentence she hung up.

As owner of two businesses that shop at Home Depot Almost daily; really most days more than once; with multiple employees that use company cards for various materials; I just really felt in important and a nuisance. All I wanted was to spend my money and schedule a pick up; something we do daily. I would love an account manager; this allows us to conduct a large amount business with other suppliers . The customer service Ashley lady today and clear the tool department has not interest in helping past taking my companies money for...

This was the only store that showed they had enough stock of the flooring we needed so we had our local Home Depot flooring associate Mike call over there to confirm before we drove all the way down there. After finally getting a hold of someone they confirmed they had the flooring. We drove all the way down there and was greeted by a bunch of kids running the flooring dept. There was attitude the minute we told them Mike had called ahead and told them we were coming. The kid immediately told me to go grab a cart. So I started at the landscape dept., no carts, entrance, no carts, all the aisles leading to lumber, no carts. I finally found one little cart that a cement bag had broken on. I dumped it and heading back to the other side of the store. I get back there, tell him I got the cart and now the search begins for the flooring. I realize where this is going. They didn't bother to look at all. Sure enough, they only have 8 of the 42 boxes they show in stock. I told him Mike had called to have them verify the stock. "Well who did he talk to?!" I told him I didn't know. "Well it wasn't me!" Well maybe you should answer the phone instead if ignoring it. The kid with the attitude wanders off to check the overhead crates. It's been 10 minutes so we finally ask one if the other kids wandering the aisles that was helping him look where had he gone. "Oh, he's helping another customer. He told me to tell you we don't have it." Seriously?! I'm sure the fact that it was Sunday didn't help (although our flooring dept at Slaughter was very helpful) that's the worst customer service I've ever had at Home Depot. Is it usually hard to find an associate, sure but the attitude of both these kids. One had better things to do than provide customer service and they other was just wandering around burning the time. I will never ever go to the Kyle location again. I wish I would've written down the kids' names but honestly I don't think anything would've happened even if I had talked to a manager. On a final note, I honestly don't expect much customer service at big box stores. I've accepted this. But this falls far below any standard. Either no customers complain at that location or the upper management is just as bad but employees like that should be fired on the spot. Waste of money. It not only costs the business in wages but...

Beware if you plan to purchase windows for Home Depot. This nightmare started July of 2022 when I thought I was getting a good product and service. A window consultant (Renee) came out to my house and went through his speech of why I should go with them and not the "other" guy.

He said, "you'll get professional service here where you won't get it from anyone else". "We might be more expensive but the service is worth it".

Here it is March 17, 2023 and our window order of $10,315. still is not complete. Between my husband and I making several phone calls, emails and text about the poor service, broken window latch, frames needing adjustments, due to being installed and not leveled. We were told that our window order was closed.

Anytime we call we are sent to Olivia in San Antonio who refuses to return calls. Per corporate she has not responded to their last email and she's the boss.

We have lost sleep due to the whistling noise coming through the window when the wind blows where the broken latch is. That came off in my husbands hand last November. We have taken off work to be here when someone-James was supposed to come fix the latch and screens. We've also missed other days.

All he did was drop off the large boxes in our garage and let me know that he didn't plan to work that day because it was a cold Dec day and left. Which, by the way, he ordered the wrong window latch.

A different person came out in Feb to fix the latch just to find out it was the wrong part. And, to our knowledge the part hasn't been ordered yet, because we were told our case has been "finished" and closed.

I don't know when if ever our three sliding windows will be reset so they don't pop when they're opened, but I hope soon.

We are now waiting to hear from the regional installation manager from Houston. He did return my husband's call but my husband was at work an unable to answer the call.

There is much more to this nightmare, but I think I've said enough. Just know that you have been warned not to buy from Home Depot. Go to the "other" guy and give them your money. I wished I'd...