Yall becareful what yall say in game exchange cause I can't go back because I brought a dsi up and sold it to them well they didn't pay me for it they paid my husband for it the whole point is they should have been pay attention well they kicked me out cause I brought up the conversation about the dsi cause at the time I brought up the conversation they were in the process of kicking my husband out cause he brought the same item to the store twice when we first starting selling there we were told they only buy stuff that has a price in the computer so anytime we bring anything up there when that blonde haired girl(suppose to be manager)is there she is very hateful and very mean and she tells us basically our stuff is junk when she is not there the staff look it up in the computer and there is a price so basically my husband got kicked out cause he brought something up there that her staff bought after finding the price in the computer and i got kicked out for supposedly bringing up the dsi in the conversation and the crazy part is I'm not even the one that brought up the dsi my husband is the one that mentioned the dsi cause he was telling the staff that ever since the incident with the dsi she has been really hateful to him and very ugly to him for no reason at all so if that doesn't sound like discrimination then I don't know what does and mind you right we r the only ones she treats like that and another thing is we have never had any kind of trouble with that store until she showed up in the picture once she started working there it has became horrible Mr Nathaniel loyd the ceo of game exchange really needs to step in and get another manager or the skinny guy with glasses he has kinda long hair and I believe he drives the silver Toyota Tacoma he should be the manager he is always polite and if we don't understand something he takes the time to explain it if he can't buy something he will politely explain that the price ain't there he can't buy he is never rude just about everyone else there is very polite but I honestly feel she is bringing the devil out of everyone there it seems like everyone is always frustrated and that's only been since she came...
Read moreTitle: Frustrating Experience - Would Not Recommend for Gaming
I recently had a highly frustrating experience at Game Exchange, and I must say, I would not recommend this place for handheld gaming purchases.
First and foremost, the misinformation provided by the staff was incredibly disappointing. I was interested in purchasing a Japanese PS Vita, which was listed at a reasonable price of $119. I was told that there were four available, and I even left my name and number as instructed to secure my purchase. However, when I returned the next morning, I was told by the manager that there's a waiting period due to some obscure pawn law that I was never informed of.
What made matters worse was the complete lack of communication and transparency. I wasn't notified of this policy the day before, which left me feeling blindsided by the manager's refusal to sell the item. The employee who assisted me had only been working there for a week and wasn't trained on this particular policy, so it's unfair to blame him for the mix-up. As important as that rule is, it's ultimately the manager's responsibility to ensure that everyone under him knows and understands the store's policies, especially when they involve sales and inventory.
If an item is in the back and can't be sold until 30 days, it should not have been advertised as available for immediate purchase. This experience felt like false advertising, and it's incredibly frustrating to have my time and money wasted in this manner.
On a slightly brighter note, the one redeeming aspect of this store is their impressive selection of manga and comics. If you're a manga enthusiast, you might find something of interest there. However, given the overall experience and the lack of customer service, I still can't recommend Game Exchange for any gaming-related purchases. I will be exploring other options for my gaming and entertainment needs...
Read moreWell thought it was a good store till I found out a few things. 1. They throw away electronics for some odd reason and they have to destroy them first 2. I went up there with a phone I bought on 1/4/25 an iPhone 7 plus. I stood around for probably almost an hour just to get told I need to have my receipt which I've returned tons of stuff without a recipt. That's besides the point here's the kicker. I returned the iphone because went home and found the receipt, I picked the SAMSUNG GALAXY A71, as that is what the label said it was. It is actually a SAMSUNG GALAXY A10E. Looked them up and they are obviously TOTALLY noticeably different. I spoke very highly of them for months and months when I moved out here, brought alot of friends there because I truly liked them and most the people there. I spent well over grand with them. And guess what guys any time you return something IT HAS TO BE STORE CREDIT. Anyways long story short they lie about what items are what, they destroy electronics for absolutely no reason. But yeah I am Taylor Ford and I will never step food in that horrible place ever again. I appreciate the time that you guys wasted me today and I appreciate this SAMSUNG GALAXY A10E that was labeled as a SAMSUNG GALAXY A71. I suggest hire smarter people but what do I know. Oh yes I suggest if you go there with a console, RESET IT YOURSELF BECAUSE I HAD MULTIPLE CONSOLES FROM THEM THAT WERENT RESET AT ALL SO. That's my rant I'm done. Thought there was atleast one decent game store left but I obviously found out that there isn't. Just $1,000 too late. Im not even mad, just disappointed. Either they aren't smart OR too greedy. I'm going with the second one L. UPDATE. FULLY SET UP THIS SO CALLED A71 AND HAS WHOLE 23GB OF STORAGE NOT 128GB....
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