Taco Bell — Restaurant in Baton Rouge

I've literally been going to this Taco Bell at least once a week (often more) for over 10 years. Always at night. Take a second and think about how often that is.

The service here used to be top notch. When Frank was there. Those were the golden years. Everything fast, accurate, delicious. This was also when it used to have pizza hut pizzas. Frank was the only one I know who would actually make someone a pizza at 2am. Every other location would just say they don't do that.

Over the years, this location has gone so far downhill. Nobody on the night shift cares. At this point I've probably seen over 50 different people working the drive thru

When the mobile app came out, it made ordering really easy. Often I worry the people taking the order would struggle to check their emails, let alone know what "fresco style" is or how to put it on an order. With the app, it took out that need. Yet I have had so many orders (actually transaction with money charged) not be received. Their "managers on duty" have no way of handling this. That is ridiculous

This may sound bad and definitely makes me look like a Karen, but I have contacted the main office several times. I wanted to know how to handle this when it inevitably happened again. They assured me that the store could easily look up an order by order number and make it. Especially after it has been charged...this has never once been the case. Always "No. We don't have that order. Sorry. Talk to a manager tomorrow" along with a lot of attitude as of I did something wrong or I was the one at fault in some way

Maybe I am at fault. It's my fault for giving this location and its staff so many chances. I will no longer be going to this location

What...

A $20 Fiesta of Frustration My recent visit to Taco Bell was less "Live Más" and more "Live Miserable." Where do I even begin? Let's start with the burritos. Imagine a landscape of squelchy tomatoes, rogue lettuce leaves, and mystery "fillings" – all vying for dominance over a sad, lonely island of meat. Finding actual protein was like panning for gold in a vat of lukewarm salsa.

And the packaging? Don't get me started. It was like they threw the ingredients into a paper boat and hoped for the best. Leaks? Torn corners? Soggy sadness? You bet! Every bite was a gamble, a dice roll with destiny (and a potential stain on my shirt).

As for the overall quality, let's just say it wouldn't pass muster on a blind taste test against a cardboard box. The sauces were bland, the tortillas were limp, and the whole experience left me feeling like I'd swallowed a deflated balloon filled with disappointment.

Look, I get it. Taco Bell is fast food. It's not Michelin-starred cuisine. But even for the price, this was a borderline tragic experience. If this is the "new" Taco Bell, I'll stick to my old memories of crunchy Nachos BelGrande and cheesy Chalupas. Because frankly, this was a bell that tolled the death knell of my Taco Bell cravings.

Would I recommend? Only if you're looking for a culinary adventure that combines the thrill of the unknown with the guaranteed disappointment of a soggy tortilla. Otherwise, steer clear and save yourself the heartburn (and the headache).

Overall Rating: 2 out of 5

Suggestions for Improvement: Invest in some meat detectors for your burritos, hire a packaging engineer, and maybe consider a menu overhaul that focuses on flavor and quality....

My girlfriend and I went to taco Bell and ordered a nacho fry box and 2 beef burritos, and a chicken taco . We waited in line for some time and got our order , after driving almost home I inspected the bag and one of the burritos was missing so we went back to the restaurant, and there was a line wrapped around the building . So we waited in line no big deal to get the missing burrito there was no receipt in the bag at all. I explained that to the drive thru employee , and she said that there was nothing she could do without the receipt. I explained that we didn't receive a receipt. She basically insisted that we were lying . It was a different person at the window. She refused to give me the item that I paid for , and failed to acknowledge that any mistake was made. This isn't hassle free customer service. I would really really appreciate getting my burrito , or my money back on the grounds that it's basically theft , and incompetent employees need training or to be replaced. I would appreciate an apology at the very least. Thanks...