AMC Woodhaven 10 — Attraction in Bensalem Township

Had a horrible experience tonight. I’ve been to this theater MANY times and I’ve never had an issue until tonight. I bought two tickets to see the 9:40 The Lion King and I also spent about 20 dollars in concessions. During the movie, there was a row of teenagers who would not stop talking. A few of the other movie watchers had told them to be quiet but it didn’t work. I tried to go to guest services twice to complain about disruptive teenagers in the theater and not one worker was to be found. So not only did I not enjoy my movie but I missed two parts of it trying to track someone down. I finally got ahold of someone after calling to see if anyone would answer and someone did, mind you I’m still in the building, and the person who answered informed me that they were upstairs doing paperwork so I asked if he could come down to meet me so I could discuss my experience. He informed me that the workers go home at a certain time and the two people who stay to finish up paperwork stay in the upstairs office. I told him about my movie experience and not only was I mad that my movie and my night was ruined but I was more mad that I couldn’t find a single worker in the building. I told him that someone should be present at all times because what if there was an emergency?? What if something happened in the theater?! I went to the movies with my mother tonight who doesn’t always carry a cell phone. What if I was choking and she ran out for help?? There would be no one to help!! He said that it would be up to corporate to decide if someone can stay at guest services. I got corporates number from him and called immediately and the woman I spoke to said she would relay the information. Considering it’s called “Guest Services” there should be someone present AT ALL TIMES while there are guests in the building whether it be a worker or...

I really try to only come here to see the movies I want to see because it is by far the AMC location with the best movie-going experience, in my opinion. Every single employee has always been so nice and helpful. It is never crowded, even on days with major movie releases, and hailing from NYC, I can tell you about chaotic movie nights! I have never had a bad experience coming here. I hope this never changes because they are truly awesome here. We had one experience where a fellow patron fell asleep during the movie and was snoring LOUDLY - like to the point where you couldn’t hear the movie AT ALL. One person looked for a manager and they spoke to the patron. Shortly after, they were snoring again, and this time I went to speak to a manager and they came and spoke to them again and even told them they get could their money back but that they couldn’t disturb others trying to watch the movie and paid their way too. The manager was super professional and nice about it and thankfully there was no backlash. The person quietly left and after the movie, the same manager came to everyone and gave us all 2 free movie passes. I thought that was super nice! while apologizing profusely:( Don’t change your staff - they...

When you go to this place expect all the employees to be borderline teenagers who do not feel like using much effort to help you with your problems. They have a bar and you can bring alcohol in the theater and the reclining seats are pretty nice. You reserve your seat so you will know if you have open seats so that's always nice. My problem comes in when I dropped my wallet in-between the seat because of the recliner (so secure your things) I realized when I got home. I called the theater and told them about my problem the lady on the phone put me on hold for 10 seconds and said she could not find my wallet when I explained that it wasn't enough time to have checked for my wallet I just got hung up on. I called back and she told me they checked again and couldn't find anything I asked if there was someone sitting where I was sitting they said no and told me to check again in the morning after the cleaners come in. So I took a 30 minute drive back up there to find out there was people sitting where I was sitting and I found my wallet immediately. Obviously nobody...