La Luna Banquet Hall — Attraction in Bensalem Township

Less than pleased with the treatment that my husband and I received from this venue. On the bright side, the food was absolutely AMAZING, the DJ was fantastic, and the head server for the bridal party was phenomenal in making sure that we had everything we needed. The night appeared perfect. Our reception appeared flawless, but after much disappointment to get there. The night before our reception, we arrived to see that Mark and Karen were giving tours to other prospective clients and they did not even greet us when we struggled to carry all of our items in to the hall. They continued to show clients tours of the areas around us while we stood and waited another 15 minutes or so, after transporting everything in, to even be spoken to by someone from the hall. The memorial table that was supposed to be set up was delegated to a meager credenza at the back of the ballroom which was insulting at best, because we were assured that the table set-up was not a problem. We also were two seats short at the head table for our maid of honor and best man after having gone over ALL of these things in detail and watching Mark write it all down at the ten day meeting. We held our ceremony off site and had use of the manor house for photos and getting ready from 1pm on 12/29 -11am on 12/30 since we decided to rent the house for the first night of our honeymoon. When the bridesmaids and myself arrived at the manor house and went upstairs to the bridal suite the furniture was in entire disarray. The ottomans were on top of the sofas, the vanity chairs and bar stools for the high top table in the honeymoon suite were packed into the bathroom, the bench that sits at the foot of the bed in the honeymoon suite was thrown on top of the bed, and the coffee tables in the bridal suite were pushed up against the walls. My uncle and bridesmaids moved all of the furniture where they believed it belonged only to find trash left in the master bathroom including an empty contact lens container left on the sink. This is entirely unacceptable and we doubt that the two to three couples that were touring the property the night before our reception saw the manor house in such a state. The reception itself was perfect but guests have since brought discrepancies to my attention. Mainly the staff. They hovered over our guests and removed food from people's seats before they were done eating. My brothers' salad plates were taken from them before they had even gotten to take a bite after the intro. dances. After the champagne toast and dinner my husband had to tell the server multiple times to stop trying to clear our champagne flutes that still had champagne in them. I also had another drink that was cleared from the table before I had even gotten to drink it. We had delegated that immediate family members, who were identified by both name and table, be included in the toast and they placed champagne in front of the wrong guests, at wrong tables, and in front of minors in one case. During dinner they gave guests with special meal requests the wrong food, including, after specific instruction to give the best man a gluten free meal due to a medical requirement, giving him the wrong meal and giving my sister in-law, who also has a special diet due to medical reasons, beef burgundy when we paid extra money to give her a special plate that fit her dietary needs. Luckily the best man was assured that the food served to him was in fact gluten free, but Mark assured me that he would be given his own meal, not what the rest of the guests had been given. Two of my guests arrived to their table after cocktail hour to find that they did not have a seat at their table or place settings and on top of that, there were multiple guests who were served alcohol in excess, after not being carded (minors included) to the point of illness/severe intoxication. One of our guests was served in excess of 18 alcoholic beverages!! Beside the bridal party's servers who were phenomenal, the staff here is unprofessional and negligent and we DO NOT...

I have been holding off on this review for a while I got married here back in October 2020 and I truly wanted to let everything sink in. Let me start off with the taste testing get together...i had a family member who had attended one for another wedding being held here and they raved about how it was just like an actual wedding how they were given a pad and pens to keep track of everything they liked they had a dj the had linens out to look at etc..when me and my husband went it was the complete opposite no pad or pen no music no linens besides the book she had in her hands that only she could hold. The appetizers were cold and the desserts still frozen..it all turned my stomach so we left. The week of the wedding was a COMPLETE disaster turning in all the paperwork and getting a different call every day while I’m at work telling me one day 10-12 ppl per table to the next day 10 ppl to the next day 8-10 ppl every day it was different and every day after work I would spend hours redoing the seating chart and you would think it’s easy but it’s not when you have ppl who don’t know each other and we’re in a pandemic. Now final payment day comes and I send my husband alone cause i had to work. We signed a contract 2 1/2 years prior to our wedding date all of our previous set up charge was the same except at the last payment where a few hundred dollars were added. I noticed after the fact and my husband was over it and didn’t want to say anything. Rehearsal day we all arrived standing out side waiting around 30 minutes i had to run around and call looking for someone . Day of wedding // my maid of honor had to yell out the manor house doors for people to go into the garden to and have a seat while everyone just gathered around the parking lot not knowing where to go...” where was the coordinator then!” ...I do not recommend you using there baker!!!! I paid this woman extra money to have my last tier a certain way and they did not deliver what I wanted or paid for. I reached out and was given the cold shoulder. I left a bad review and they had it taken down. The dj omg Tom was amazing I gave this guy 3 pages of songs and he played every song! Great job!!! And the florist she was amazing as well loved everything she did for us. So now to knit picking the small things to some...from the time of the cocktail hour ending to people walking into the hall and finding there seating the bars were completely closed for 45 min until we were announced. We had a lot of complaints about this they wouldn’t even be served a soda. I choose Champagne vinaigrette dressing on the salad and they gave us balsamic vinaigrette and everyone I know hates that dressing... so hardly anyone ate the salad! From what I know we were supposed to have a captain server take care of us through the night with drinks and whatever else we needed. I had champagne at my table and a glass of water I was never offered or asked if I wanted anything else throughout the night. I have worked in catering and I have Family and friends who work in catering never have I ever seen waiters/ servers/or cooks get tipped! This was pushed from the very beginning to tip ok no big deal it just makes me feel you don’t pay them what they should be paid. At the end of the night you’re supposed to get back alcohol that wasn’t used. We got back seven bottles of wine that were less than half full. That blew my mind we should have got back so much more because my side doesn’t drink alcohol. And our wedding party had many cases of twisted tea and corona in the suite that themselves and friend were drinking... after all said and done on thanksgiving my brother had asked me if I had got back my deposit I had completely forgotten about it I Immediately reached out to them in an email Asking about getting the deposit back two days later I got an email back saying it would be mailed. Super sketchy that was that never heard anything else from them... at the end of the day I’m happy and I’m married. You plan your wedding for years and years you want it...

I had my wedding at La Luna on October 19th of this year. They are amazing. The entire process was much easier than I expected. Phil is a gem and wonderful to work with. Karen has everything under control at all times for your big days and works to ensure that you have nothing to do other than walk down the aisle and spend time with your family and friends. The venue is amazing, if you have a certain number of guests the DJ is also included for you at no extra fee. The manor house is incredible. It is on the property and available to you for the entirety of your special day. The food is amazing and as someone who has had the pleasure of working with a flower shop and seeing the ins and outs of the entire venue, parts of which you as the bride or groom would not be privy to, is spotless. There are other venues in the area I did not even consider because I had been in their kitchens while delivering and setting up flowers for other wedding. The food at La Luna is better than any venue I've attended a wedding at in the past and all of our friends and family are still raving about the food. If you are looking for a great place to have your wedding or big party I'd recommend reaching out of Phil, Karen or Mark at La Luna. They will not let you down. I've seen Karen go above and beyond to bring a brides dream to life even when it was horrible inconvenient and to be honest at times required so much extra work that many others would have made changes to make their life and the life of their staff easier. But she didn't. She continued chugging along, spending at least two extra hours on something that should have taken twenty minutes. They are amazing family owned business who pour everything they have into making your special day be the best time of your life. Also keep in mind when touring there you don't even come close to getting a glimpse of how incredible everything will look when it is fully prepared in your colors and decorations for the day. Give them the chance to make your dreams come true. You will not be...