DIJAS Natural Foods — Restaurant in Bensalem Township

Terrible customer service. Sent me over 60 dollars worth of biscotti that were destroyed. The customer service rep keeps blaming UPS and says she can’t help me until They get there money from UPS. It’s been over a month and she just keeps putting me off. I told her in the very beginning that The box was totally intact, so I don’t think UPS was at fault but poor packaging on their end.I don’t even want a refund just new product. I texted her last Friday and asked her to contact me. It is now Wednesday and I have heard nothing I even asked her to have someone else with authority to contact me because she keeps claiming she has to get permission because it’s company policy that they need to get there money from UPS before they can handle my problem. Great product terrible customer service .Also ,I did everything they asked including sending pictures of the destroyed product and this was the second delivery that came in that way . I ignored the first one because I thought it was just a fluke So in closing be leery of the money back guarantee. Months have now gone by and customer service still claims they can do nothing so they sent a message up the chain for a “higher up to call me “ . Apparently no one has the decency to do the right thing because no...

Without getting into the taste of the biscotti (Although I highly recommend, nobody buy the biscotti bits, half of which were stale) I must say that this is the most frustrating and uncaring customer service experience I have ever had with a company. And with customer service like this I don’t think they deserve my business or yours. After getting a referral coupon months ago for 40% off which didn’t work, I was promised another. I was given another one, and that also didn’t work. I have an email thread with someone named Tina from customer service and have even spoken with her on the phone. She promised to call me back in an hour but of course she didn’t. All I wanted to do was place the order with the 40% off coupon as promised over the phone since they don’t seem capable of generating a coupon code that works. And despite all the emails, phone calls, and empty promises, they have not managed to place my order. There are plenty of other companies that respect their customers. Sadly, this company is not...

Update: biscotti good, customer service bad. Good luck speaking to a human being. Guess a few years makes a difference. First, I have to say how excellent Dijas' customer service is! Everyone I've interacted is friendly, helpful, and a delight to deal with. The shipping times is great, and the packaging is done with such care. I can't recommend highly enough! A+++

Now, the good and yummy details! My new favorite snack and coffee buddy are their biscotti! I was introduced to Dijas Bakery biscotti cookies a few months ago and I have found my new coffee companion. I love the Bourbon Caramel Pecan and Pistachio Vanilla flavors. Also love their muffins and loaf cakes. There's so much more to try and I'm sure they will be just as good. You can really taste the flavors in each each and the best is most are fat-free! I may be addicted, send...