Bentonville Community Center — Attraction in Bentonville

I was in town visiting a friend and she suggested we go to the community center for my son to swim. I did look to see if the pool was open but didn't know it was pre school pool time from 10-12. Right when I got to the front desk I asked to purchase a guest pass. The front desk lady seemed annoyed from the beginning of the conversation. The first thing she asked was how old my son was. I was confused by the question because I didn't know about the pre school play swim so I thought she was confused and thought I was asking about the childcare. During this confusion she was very rude with every question I asked and seemed very put out and continued to roll her eyes. Finally when I understood that the pre school swim was happening and not normal pool hours I said that's ok because my son is 5. She then said well is he in school? I said well pre school but he starts kindergarten in the fall. She then kept repeating the pre school swim time was for kids that haven't started school. I said yes he hasn't started kindergarten. She once again seemed annoyed. While this conversation was going on a member walked in with her 3 kids. 2 of which were pre school age and one older. Which I totally understand because the mom has all 3 kids by herself. So obviously it's not a big deal so I am not sure why this lady was discriminating against me and my son. This lady kept insisting my son didn't qualify for pre school swim. Later I went on the website and it said pre school swim was for kids 5 and under. So with my son being 5 and not in kindergarten he does qualify for that setting but she wouldn't budge and turned me and my son away. He was of course heart broken because he didn't understand. She didn't seem to feel bad. Later I called the manager and she said he should have been allowed. It's just crazy to me that this lady works at the front desk and is extremely rude to people. She didn't explain pre school swim time until about 5 minutes of questions and the entire time extremely rude and hateful. Based on other comments it seems like it is a trend with...

I used to have a family membership, but it was not worth it because when trying to visit the facility it was usually packed (the facility is very small). Then there is the blocking members from using the pool or rooms because of scheduled classes or activities... on top of already being a small place. Later, I just purchase a youth membership for my kid so she can sometimes practice her basketball during winter months only inside a place (once spring and summer is here she rather be outside the house or neighborhood basketball court),but then I am not allowed to supervise her without purchasing a pass? I might just cancel the membership all together because it makes no sense really to pay for a pass to supervise your kid? I pay a whole year for a membership that my kid uses a few times during the month and not everyday, so BCC is making money whether the membership is used or not and that is okay because it is up to the member to use it or not, but charging parents for a pass to supervise your kid? will any of the BCC will supervise my kid better than I? I do not think so! I saw a news report of kids being attacked at gyms and locker rooms, so I don't think I am willing to just drop my kid without my supervision and since I am not willing to pay for a family membership or passes to supervise her, I will end up cancelling it. I think the facility should focus on helping parents keep their kids safe and customer service rather than overcharging and taking any possible situation to make money.

The prices are outrageous for kids activities YMCA in Kansas (4 hours away) with super nice facilities charge $47 for a whole season of soccer, BCC charges $97 for soccer season?

This town-businesses wants to charge everyone as if they were all Walmart big time executives and that is...

This is a great place for the family, with one exception: Steve, the assistant manager of aquatics. I rarely write reviews, but I'd like Steve's behavior to be noticed and corrected by upper management. It was the first day of swim lessons for me and my two boys (ages 2 & 4) and we were 20 minutes early. I was having trouble corralling them at a certain point so asked the lifeguard if they could dip their toes in the shallow end to avoid one of them falling in the deep end. The lifeguard told me they don't normally allow it but to go ahead. On our way there, Steve charged up to us and asked if we needed help. I said, "No, thank you," and explained the situation. He told me no they would not allow my boys to do that. I was fine with that. I knew the lifeguard was bending the rules a bit. But I'm a rule follower, so I understood. I asked him if he had any suggestions for me. Again, it was our first time at swim lessons, so I assume they have a place for parents and kids to wait that's out of the way. But that was not Steve's response. Steve's response was, and I quote, "Be on time." I just stared at him for a second or two. Did he really just say that? Surely I misunderstood, so I politely replied, "We're early." I'm just looking for some directions to a place to wait with my boys, and Steve replies again, "Be on time." That's when I asked him his position, who his manager is, and decided to post this online. I nearly canceled my entire session over this, but the rest of staff was incredibly kind and helpful. The instructors, Lori and Elizabeth, are the best I've ever seen. Maybe Steve is just the one bad apple in the bunch. I just hope he is not allowed to treat other patrons this way and continue to stay in...