The Dog Stop - Trussville, Birmingham — Attraction in Birmingham

First time ever boarding my doodle who just turned 1 years old. We were going out of town we have never been here before but I prescheduled everything on the website. Called a few days before to ask a few questions make sure I had everything lined up the young lady I spoke with was busy as dogs were coming in but made sure to help and answer all my questions in a friendly manner. But when the day came to drop my dog off that morning the lady who came out to get my dog was not friendly at all and actually acted annoyed by us because my dog was very nervous as I said he has never been there before so he was peeing a lot and not wanting to come inside so I tried my best to help due to COVID restrictions i did not want to over step and she said “Cars are just piling up” as I was standing inside trying to comfort my scared dog. I was hoping for a better experience from all the reviews I’ve seen and even follow them on Facebook. But no one talked to me at all about the schedule or anything Archie would be having I was even second guessing leaving him there because I was anxious myself. We finally did get him in the back and I left feeling uneasy.... she did say call anytime to check on him. So I did call to check on him and once again they just said he’s fine. Did not explain to me about his schedule or if he got to play or go outside or if he ate or anything. I downloaded the dog stop app because it said it had features like video chat but it always said unavailable and when checking him in nobody let me know how anything works at this boarding facilty. It’s suppose to be an upscale place for the price with a lot of play time I thought it would feel like a vacation that’s why I took him there instead of boarding with our vet. But my dog was more then ready for to come home when we got back. Next time I will be boarding him with our vet. Need to work on customer service. Especially new customers maybe explaining things to them and be more welcoming and understanding for...

I don't even know where to start with this. I took my 3 dogs there for their first grooming visit. I had heard only good things and I am very particular about where I take my babies to be groomed. We were moving to trussville and I wanted a groomer near our home. I received a call around 2 saying that our dogs were ready to be picked up. I left my job to pick them up, only to find out when I got there that only 2 were ready and that it would be another hour and a half to pick up our third dog. They bring out the first dog. She looked nothing like what I wanted her to look like. There are places on her ears that are literally inches longer than other pieces. Then they brought out my second dog. Only that, it wasn't my dog. It was another Shih Tzu with my dogs collar. They finally bring out the correct dog and I told them my husband would be by at five (two and a half hours later) to pick up our poodle. Side note- it annoys me to no end that they brought out the wrong dog. What if someone were to take the wrong dog home! My husband arrived at 5 to pick up our poodle and he still was not ready. My husband left there with our last dog at 7:30. So five and a half hours after they called me to say he was ready. Our poodle did have some mattes on his ears, and they did ask for my husbands permission to do a shave down on him. When he arrived home, our dog was bleeding severely in SEVERAL places. On both ears and around his neck where he had gotten a Knick on his neck. Obviously, I began to freak out and I immediately called the groomer. She answered and said that he was not bleeding when she left and that she was baffled about the Knick on his neck. Out of all the groomers that we've had, and the one shave down he has had to have previously, none of my dogs have EVER come home with their blood all around them. They did offer us a free week of boarding but we declined and they did end up giving us a...

At first, I really liked this place for boarding my pets. The staff seemed friendly and appeared to genuinely care about my dogs. I have two blue pitbulls, and my youngest can be a handful at times, especially around new people. She has trust issues because she was found in a dumpster as a puppy.

My husband booked their boarding stay because he travels frequently for work. On the morning he went to drop them off, the manager informed him that our youngest had supposedly bitten an employee and would no longer be allowed to return. This was the first time we heard of any such incident.

I called to speak with the manager, who apologized and admitted that they had “dropped the ball.” She also said she would send me pictures of the alleged incident, but I have yet to receive any.

I’ve been working in this field for 35 years, and I understand that there are times you have to handle dogs with behavioral challenges. However, my dogs have boarded at two other facilities without a single issue or mention of aggression. I can’t help but feel that this situation was more about the breed than the behavior.

If my dog did bite someone, I sincerely apologize — I would never condone that behavior. But based on the lack of communication and evidence, I have serious doubts about the truth of their story. It’s disappointing because I truly thought this was a place that cared for all dogs equally.

We were trying to find a boarding facility that was closer to home, but after this experience, we’ll continue using the one we’ve trusted — a place that’s more understanding and accepting...