Panera Bread — Restaurant in Trussville

Having only ate here two times I can say I was not impressed with the bread!!!!!! On the first visit I ordered soup and found the bread to be "as hard as a brick" hhhhhh. Not familiar with their bread I assumed this was the way it was supposed to be so with much effort I finally broke the bread into several pieces with my hands and could eat it with some serious chewing being careful not to break a tooth. My second visit I ordered soup again and found the same hard bread which I broke and used as a soup dip and that worked okay. But I could have sworn the soup came out of a can I had at home of the same type. The atmosphere is great and service was good but if I go back it will probably be for something more than soup and bread. The *A return visit on a cold wintery day gave me reason to rate your soup, bread and coffee a full "5" I ordered the Cream of Chicken & Wild Rice soup, bread came with it and I got a cup of coffee. The soup was really tasty and filling. The bread was eatable - not hard as a rock hhhhhh and the coffee was very warm for the day. A cozy meal in rather cozy surroundings. The trip/meal...

We got to Panera Bread at least twice a week and each time I have given these people my number for the rewards and each time we go there are no point available..Which leads me to believe that they are asking because they are required to, because twice a week and $21.00 each time and we still do not have any points..This place is not cheap and yet they leave stuff off the order and when you call back no one answers..I have allowed this to slide to many times where I had to go back and at this point I am sick of it..The location is in Trussville where the Petco is located...They need to know how this establishment is ran..Tonight my drink was left off it was the Mango lemonade and then I had to request my brownie that I paid for and ordered...The last two times have been the worst experience for the money that is being...

My boyfriend and I stopped here on the morning of October 18 to get breakfast and we had several issues with our experience. After waiting for at least 30 minutes on a to-go order consisting of one item, I finally get my bag and they’ve given me the wrong thing. The girl behind the counter apparently angered by order wrong; okay, no big deal. I wait about five more minutes and the girl in the kitchen hands me my correct order. My boyfriend ordered a wrap and yogurt, was charged for both, and only received the wrap. By that time we were so ready to get out of there, we didn’t even check his bag for the yogurt. Normally it wouldn’t be a huge deal but Panera is pricey already and he paid over $10 and only received half of his food. We’re going to avoid this location like the plague...