Thomas M. Menino YMCA — Attraction in Boston

No complaints about the facilities which are physically appealing, but their customer service leaves a lot to be desired.

I signed up and paid for swim classes and then became ill in 2012. I was instructed by my doctor to hold off with lessons, so I had to reschedule the class. I left several detailed messages with the aquatics contact about the issue, who only called back once, (after my repeated messages), and then did not leave any detailed information on how I could transfer my credit to the next class. I was just told to call her back. I went to the Y's front desk and asked to speak to the aquatics contact who was not available, nor was the Director available.

Frustrated, I then called to speak to the Director during business hours and was sent to his voicemail on which I left a short message asking to him to call me to discuss the lack of information and response. He never even bothered to call me back.

This Y seems to be fine as long as you don't have any issues that you need to actually talk to someone about. Very poor...

Ive never been involved with this camp but today i am a witness of their camp at the free friday day at the easton childrens museum and i am disgusted by the way the staff is treating these children from the moment i saw them step off the bus. They do not have control of them and they are just straight up mean to the children, yelling at them in front of other patrons and families, grabbing their arms too much. I have been in child care for many years. Camp counseling for about 5. These children can be handled better. Its making me want to leave this awesome day at the museum because i hate seeing how poorly these children are being treated. Also, they are taking up so much of a public space that it is really sad that the other children dont get a chance to...

The water fitness instructor (PAT) is excellent. She's pleasant, engaging, and very encouraging. She knows her stuff! She teaches effective workout methods; explains proper techniques, demonstrates the exercises; identifies different muscle groups, etc. The classes are fun; however; her expectations are high which results in a positive workout experience!Because of this and more, Pat's water aerobic classes, which I think should be called water fitness classes, are PHENOMENAL!I've been to an abundance of different water aerobics YMCA'S, including out-of-town, Pat is right at the TOP!

CHALLENGE: Juniors & Seniors 9:00 a.m. (TUESDAYS, THURSDAYS...