Vigilante Extreme Zip-Rider — Attraction in Branson

This experience was epic. Our family of 5 all did the zipline and loved the thrill. The reason for 4 stars is because of the confusing waiver and check in process. There is very poor signage, and no instructions. We filled out the waivers at the kiosk, then went to the zip line. We took the elevator up. There were NO signs stating that we had to check in AGAIN at the desk on the 1st floor. After the attendant didn't call our name (we made a reservation online the morning before), I asked why we were skipped. He asked if we checked in downstairs, and I replied no. He said we cannot go. So we went downstairs, and talked to the girl at the desk. We were rescheduled for later that day. Our time came, we went upstairs, and the attendant said, "didn't the girl downstairs tell you? The NWS closed us down due to wind speed". Seriously, we were sitting there waiting, and no one told us. We ended up rescheduled for the next morning, and FINALLY got our ride. Which...

We visited Branson for our Wedding Anniversary and my husband's birthday the following day the week of April 25-28. I booked several tours and events prior to our trip. We were fortunate enough to schedule our zip rider for 4/26 as it rained the following day. I had actually booked 2 events at the same time in error and contacted Shepard of the Hills to see if they could move our time for later in the day. They responded promptly and rescheduled us which we were so thankful for. Everyone there was so kind and polite. It was our first time to try any type of zip lining and I was nervous but it was one of the most amazing experiences ever. The only thing I would recommend to them would be using some type of stool or step ladder if possible when getting off the seat after the ride. Especially for short people like me. It is a big jump down and not too comfortable on the arms trying to hang on. But, overall, this was an excellent experience and we...

Bought 2 tickets for the adventure zipline, and 2 for the copperhead coaster, through a ticket sales site. Had to reschedule the original times, and had no issues while doing so. Showed up with the emailed vouchers on the rescheduled date, and the lady behind the counter flat out refused us. Told us we could not go up without a PHYSICAL copy of the paper I was showing her in my phone. Refused to allow me to email it to her, and even said there wasn’t a printer in the building while I’m staring right at a full size machine less than a foot away from where she sat. At that point our scheduled arrival was 5 minutes away so I couldn’t really find a printer in time to make it up, I pointed this out and she shrugged. No mention of rescheduling or any accommodations. Really disappointing experience considering my family worked for Sheppard of the Hills for decades and I work for an office that also sells those tickets. Guess I won’t be suggesting them to...