GameStop — Attraction in Brookside

Have been a GameStop customer for many years now, and have been in more stores than I can remember. However, recently it seems the days of the old store formats, traditions and staff are slowly changing with time. While most employees are knowledgeable, I find the environment very cold like they're on the verge of closing. Today I was more than thrilled when I visited your Peoples Plaza location. I called three stores looking for an older game. Two blew me off, and it was Charles at the Plaza who took the time to look and hold the game for me. When I got there he was very knowledgeable and super helpful and friendly. I listened to him help two customers in front of me, as he explained and assisted both with their issues. As I went to the counter to purchase my game I ask if he could look on my account to see if I recently might have purchased a few game titles prior, so I can purchase them there. He gladly looked through my history and helped research my list. I know it's his job to do this, but I was amazed that he did it with no fuss as he was clearly busy being by himself. It was kind of nostalgic in a way, as it made me miss the old days of GameStop. We chatted for a bit about the good old days of release days and events. Anyway because of him I left with three games and a pre-order, and a very happy satisfied smile. Charles should be the poster boy of how a GameStop employee should be. I know retail isn't easy and fun, but Charles made it better in a way. You need more employees like him.. I will definitely go out of my way to return to...

I am fairly disappointed with this store as of late. Before COVID, this was one of the places I liked to go to for games and etc. I'm not sure if it is new policies or new management but the new staff are not as friendly as they used to be. I greatly dislike writing reviews but this place has earned it. It all started when I tried getting an xbox series X for myself. The manager at the time forced me to get the year of warranty and gamestop pro rewards and a controller in order for me to get it. From what I understand, with every warranty and pro membership sold, the person who made the sale gets a kick back from it. This alone is predatory behavior and starts to enter scalper territory in my opinion. For today's experience, I was trying to sell some games to them that I had never opened as I never played them and was not interested in playing them. They all had the original wrapping on them since I don't like opening something I will not use. The employees in blatantly told me that I stole the games and that they might call authorities. This...

I've never been a fan of gamestop due to their underhanded methods of business but I can't complain about this establishment, I haven't been a very frequent buyer but the few times I've been in there I've had a good time, the employees are knowledgeable and nice.

The selection is pretty great and aside from the internet there are not many options left. With everything going digital nowadays gamestop is standing on it's last leg the only thing that is keeping it relevant is that digital download prices are still too high and the companies behind consoles don't want to budge. A good example of this is PC gaming, you'll rarely see a PC game section in a game stop nowadays due to PC gaming being incredible affordable and games being on sale almost 300 days of a year.

I do recommend this store if you want the hands on experience, but if you want the best bang for your buck you might want to try amazon or ebay. At least until gamestop decides to do Price comparison, but I'm sure they will save that for their...