Love Inc. (Furniture Store) — Attraction in Burlington

I been going to this store for a couple of year's now and have made donationsany times, but I wasn't aware that you cannot take things back when you buy them, but I think that this is a little unfair because if they are new thing's and you go to this thrift stor because we are low income, I believe that at least if they are things that you won't be able to use because they were the wrong size they should give at least a store credit or something else that you can spend at the store 🤷‍♀️🙄I went today and bought a brand new rack for my oven it was $9. and it didn't fit my oven and I called them and they told me that only electronics are able to return, but nothing else, we are disabled and we can't afford to buy things new and now it doesn't fit and we can't even take it back, again not trying to offend anyone, but I don't think is fair.. God bless everyone and have a blessed and safe...

I appreciate the mission of this store, but it is not well executed. The phone is rarely answered, you have to call several times to get someone to pick up. When I called to inquire about making a donation, I was told the wrong drop-off time. I arrived at the time I was told and they were closed, so I went in and explained to the person working and asked if they would still be able to take the donation - nope, come back later, bye. I came back, and the line for donations was backed out into the street, on a weekday in the middle of the day. You would think a non-profit with so many people eager to make donations would have a better system to accept those donations, and hours that people with typical working hours can actually fit into...

I've bought multiple items through here and most items turn out fine. They have a no return policy and that policy has screwed me over multiple times. DVD's that won't work, or even just recently an electronic item that looked in perfect condition on the outside. I bought it but when I went to replace the batteries, it was completely corroded on the inside and wires not attached anymore and beyond repairable. They don't check and test their electronics. There has been also a dish they set out that still has old rice in it with dirty in it on display to sell as if it was too much of a hassle to literally dump it out...