Sam and Justice were friendly and kept working with what I would call major spring cleaning organizing of their current inventory. It was already looking very different in there (based on my memory from approx. a year ago).
When I stopped to browse, I realized that, at least for my, this was different, especially in areas of the store that had significant, popular types of tools, ladders, and other merchandise of a related sort. I could not resist approaching to ask Sam about the work that he was clearly doing in the store. Not only was the conversation relaxed whilst professional, but it was also illuminating about the vision for the store and about implementing changes to improve a shopping experience that is, in significant part, framed with logical placement of merchandise and easily accessing it. Moreoever, I was pleased--and for the shop (including owners and employees).
Lastly, the aforementioned merchandise organizing for logical reasons and accessabilty thereof made my walk to the type items easily navigable--and a clear, less obstructed view than perhaps I would have encountered during my preceding stops. Whereas Sam was implementing the plan (and taking a few minutes to chat), the positive experience became (more) enjoyable when I approached Justice to inquire about an item in which I was interested. Justice and I conversed about the particular item's duration in the store, whether the price was firm, or was there room for negotiation. After chatting, we moved into a conversation about the price; Justice effectively--for the store and managent's point of view. Specifically, although the item's price was clearly and neatly written on the bright yellow tag, our conversation led to Justice offering a specfic price, all in and out-the-door. Some customers might find this to be aggressive and off-putting. However, this was something that really struck me and surprised me. I liked it because I knew where the line was for what would be an ineffective offer--or even offensive when compared to the tagged price.
Based on the item and its being for sale in a pawn shop, I thought the pricing--after viewing various items and checking prices--to be fair to quite reasonable (espcially when negotiating).
Also, when reading some of the other "feedback" and reflecting about what I saw, I humbly contend that they read the feedback and consider it seriously. How one articulates a review/feedback can affect the extent--if any--about enactnig a suggestion or whether pricing practices remain and/or new best practices are both adopted and implemented.
Moreover, after having spent double the time that I typically would during a stop, I supportively post herein based on what I noticed, how the interactions were with staff, and to what extent did it appear that the owners and staff considerend and implemented fair, reasonable feedback. Each day is anew, and people hopefully provide their best for that day and for both customers and the business's interests. From my layperson's perspectie, it was worth both the hour during my recent stop last Wednesday and likely during my...
Read moreTook my son here today to get a CO2 gun and BB's.... We took the gun back because we thought it was broke but they showed us what the problem was which was nice of them but then realized they sold us the wrong bbs and they tell us no returns? Shouldn't you have knowledge of the things you sell ?!?! Why would you sell us bbs that we can not use knowing that we needed them for this gun. Then when I call to ask why you just can't exchange them or return them to be ignored by the guy who made the sale and get smart remarks from another... Poor customer service! Lack of knowledge of items they sell and pure ignorance! Thank God they were only $7 but that's not the point you made a bad sale and should...
Read moreUpdate: I just went in to sell some games and movies. The guy running the counter saw me come in and immediately asked if I had come in before, which I had and have gotten nothing but greed from him. He only offers the bare minimum for anything you bring in. But anyway he checked through his reviews to see where my one star rating (which was well deserved) from two months ago was, and then proceeded to ban me from the store for being honest. If you, the owner, sees this at any moment. I hope your business gets shut down and I hope you get your karma. Btw, at least Walmart don't take a single one star review to heart, so who are you to...
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