Pizza Hut — Attraction in Caguas

Went there for a pickup. Had called to get their New Yorker $6.99 special but wanted something else so ordered the lasagna, just to realize that this costed 15 bucks!!?? Immediately called back and was told it was already out. I asked if I could cancel but they implied it was already too late to do so. Arrived to get my order and complained and was told with a squik that next time should have used the coupon on a 2 for one special. Why not tell me this when I ordered? Had a coupon at home! Not happy.

$15 for lasagna?!! Not even my favorite place that makes all natural ingredients sells the lasagna for that price. The most expensive lasagna I've had in my life and it was so-so.

And implied I couldn't cancel my order?!

Gave 2 stars because of ordering some pies there before but, people, please be aware of the...

Horrible servicio al cliente. Ya no existe aparentemente. Online esta la oferta del big dinner box y la foto como SIEMPRE salen los chocolate dunkers pero si lo pides te meten un pan de nutella nuevo. Yo queria el original que sale en la foto, llego antes de tiempo para pedirle el cambio y me dijo que no se podia que lo tenia que hacer online. LE DEMUESTRO que no te deja proceder y lo unico que me dijo fue “nos hubieras llamado” el servicio al cliente y la empatia no existe aqui, le explique q la compre especificamente por esa orden COMO la foto que by the way ya eso es PUBLICIDAD FALSA y eso es ilegal. Para nada quiso ayudar y solo queria cobrarme los $10 injustamente ya que en la foto cuando lo pides sale chocolate dunkers pero la opcion no te deja proceder. Igual si hubiera llamado la orden tenia que someterla igual porque NO TE DEJA PROCEDER. Triste porque viaje de florida y lo unico que queria era el big dinner box con chocolate dunkers como siempre pq en florida no existen y se hizo una...

Went for a pick up and the customer service was bad since we got there. When I got home the pizza looked like it was frozen pizza and it was really bad. The cheese sticks were not toasted and definitely was disappointed...