Helmet House — Attraction in Calabasas

Absolutely horrible customer service. I was accused of being hostile for what reason I am not sure because I was NOT hostile at all. I did not raise my voice. I did not say anything rude ( until after she accused me of being hostile at which point I told her she was wrong and out of her mind if she thought I was being hostile). How can one be hostile with out raising their voice or insulting someone. I don't get it. I hope Marleys boss sees this and listens to our conversation. I was quite upset that she called me hostile, how rude. I canceled my order because of her. Never mind the initial complaint. This lady started calling me names right away. I don't even know what to say. HORRIBLE customer service. It's like customer service reps, and not just here but everywhere are the hostile ones. They have attitude form hello and Marley was...

Helmet House blatantly disregards their warranty obligations. I bought their Horizon line Jacket, pants, and Roamer gloves, only to discover their lack of waterproofing during my first trip in the rain, despite the presence of a waterproof liner. Despite numerous phone calls and providing proof of purchase and date, they initially choose to ignore the issue. Only after persistent follow-up calls, they dismissively claim that the gear was only intended for light rain. Instead of fulfilling their warranty, they audaciously suggest that I purchase a different model of their riding gear. This experience has undoubtedly severed my ties as a loyal customer, as I have consistently relied on their products...

I purchased a Tourmaster Ridgecrest gear (jacket + pants) from Motorsport last September, quite an investment but it served me well while on a tour of Patagonia in the winter. However the belt strap lost one of the 2 pressure buttons: it broke, split in half. Confident that this was under warranty (I have the registration cards here), I contacted Helmet House who wouldn't do anything and redirect me to Motorsport, who would also not do anything and -this is the best part- recommend me to go to a Cleaner to get it fixed... So much for the 2 year warranty which is -you need to know that- a...