Salon Nuuvo - award winning hair salon — Local services in Calabasas

I never would dream of leaving a negative review of a local business on here, but without going into too much I spent TENS OF THOUSANDS at this salon and have had my hair messed up, services take way too long and have had to wait up to 30-45 minutes when I had an appointment. There were even times my appointments dates/times were completely wrong. I am a very loyal client so I continued to work with this salon because the owner is truly gifted when it comes to platinum blonde (she is just unprofessional and rude) Needless to say, when I got tired of her telling me what I needed to do with my hair and finally stood up and said we are going to do it my way and not yours (after I had a horrific allergic reaction to the products she makes you use even after you have had several horrific reactions before) she decided to “dismiss” me as a client after I have been loyal to her for years and spent thousands of dollars on her services and products. Point being, as a professional I am mortified by this place and would advise everyone to look elsewhere. LA IS A VERY large city and I’d rather have orange hair than ever set foot in this place again. Loyalty means nothing to this owner. I am so disappointed and I doubt I will ever receive the apology I deserve, but I am truly hurt because I even bought thousands of dollars worth of products I didn’t even need during the pandemic just to support this owner. I also let her literally put a business card in a locket that was braided in my hair for my Grammys look. THERE ARE BETTER OPTIONS BECAUSE YOUR BUSINESS MEANS NOTHING TO THE OWNER. She has proven that. So sad....

PS (after seeing the owner’s response) Your reaction to further try to ‘shame me’ shows your unprofessionalism. You act as if I asked you to break the law or was unreasonable. I just want to use the product that works for my hair and you scolded me and screamed at my assistant because I could not take your unscheduled phone call during a work day to hear you complain about me using a different brand of extensions than what ‘you like’. It was also the temper tantrum that you threw, it was very unprofessional. You need to relax and treat people how they treat you. I was always very kind to you and referred you a lot of business. I am also happy we parted way because now I pay 1/3 of what you charged and am 100 times happier with the professional I hired (Angie @ The Beauty Can). I wish you well but you were completely wrong here. You should never treat anyone the way I was treated by you. I was so loyal to you and supported you as much as I could (which was a lot)...in the end supporting your “small woman owned business” got me treated very poorly. Do...

It's been over a year since this happened, but I still deal with the damage daily and felt called to share my experience to help others make informed decisions.

The Good: I was a loyal client at Salon Nuuvo for about a year and genuinely loved them for routine services. Their root touch-ups and haircuts were consistently excellent. I trusted them so much that I even had them style my hair for an important photo shoot. For regular maintenance, they were wonderful.

The Devastating Experience: When I decided to make a major change - going from dark brown to red for an exciting new chapter in my life - I scheduled a consultation and discussed the entire process. I felt confident and trusted the salon completely based on our established relationship.

After my third treatment, my hair was severely over-processed and damaged. I was absolutely devastated. This wasn't just about vanity - it was symbolic of a new beginning in my life, and instead I was left with damaged, unhealthy hair.

The Inadequate Response: Manager Rachel did see me shortly after the damage occurred. I was still in shock and couldn't fully express myself at the time. While she provided a treatment, I was still charged for my root color (which also wasn't done properly). Most disappointing was the complete lack of follow-up care or concern for a long-term client who had experienced such significant damage.

The Long-Term Impact: It took me almost a full year to restore my curly hair to somewhat healthy condition. Over a year later, I still deal with the consequences of this damage every single day.

My Recommendation: If you need routine hair care - cuts, basic color touch-ups - Salon Nuuvo does excellent work. However, I cannot recommend them for any major hair transformations or chemical processes. The lack of accountability and follow-up care when things went wrong was particularly...

I have long fine blonde hair. Curly and frizzy. The mid-section outer layer of my hair had severe breakage. I went to The Chair because I had store credit there to receive a consultation by a head stylist to blend it. The manager sounded confident in her ability to fix it so I agreed. My goodness--complete nightmare results. I left feeling embarrassed about my hair. They went scissor happy and created an obvious step instead of blending it. I wish they were honest with me if they felt it wasn't fixable. If they had told let it grow, I would have done that. I then showed Raychel at Nuuvo my hair nightmare. I read that her hair strengths is fixing hair issues and extensions. She fixed the step!!!!!!!!! She blended it in a way that made it look like layers. She blended highlights perfectly with my blonde shades. Got so many compliments. Wow. I've been using the Nuuvo mask for a few weeks now and notice how much easier it is to brush and how much smoother it feels. Quality!! I especially enjoy the team-atmosphere at her salon. The atmosphere at Nuuvo...