Steve's ATV Rentals — Attraction in California

I absolutely hate writing negative reviews and don't do so lightly. I left the beach with the feeling of being scammed. While maybe the act itself was not a scam, but you can be the judge.

First things first the employees here seem miserable. In the main office that is located a few miles from the beach the employees were complaining about how unfair the division of labor was and that some people obviously doing more than others. The staff was not super friendly either. We got on a bus that drives you down the beach to the dunes where you actually pick up your UTV.

We sat in a room where they continuously told us about not ripping a belt, by not doing certain common sense things. The amount of times they mentioned this belt should have been a red flag. In any case we were the last group to go out. The UTV itself was pretty beat up, with zip ties holding some panels together. In about 20 minutes we got stuck in a dune, because we were not going fast enough. I tried reversing ONCE, going forward ONCE and right away the UTV dug itself in. Because they were adamant that we do not put the UTV in low gear and that it's been disabled, I called the rescue number and a guy showed up in about 25 minutes or so to pull us out. After he pulled us out using a truck, he rode around for a minute to make sure it drives and it did. He sent us on our way. My children didn't like being jostled on the dunes so we started riding on a flat surface and down the beach. We were riding around for about 20 minutes after we were pulled out when the UTV just stopped. You guessed it the belt that they keep telling you about snapped. The rescue truck came about 30 minutes after and brought a new UTV. We finished whatever time we had left and headed back.

When we came back the bus that was supposed to pick us up had it's doors closed. I was informed that I snapped the belt and that I owed them 200 dollars. The doors to the bus only opened after we were forced to pay the 200 dollars. So it's fun being extorted.

After speaking with a mechanic at a Polaris dealership I was told that no you didn't snap the belt. The belt is a wear item that should last somewhere between 3000-6000 hours unless you are really abusing the UTV. Chances are the belt was on it's way out and i just "won the lottery". It also didn't help that we were the last time slot to take the UTVs out as it's very likely someone abused it prior to us and based on the looks of the UTV, that's not out of the question. Imagine renting a car and then being charged for a brake job just because you had the car out when the light went on.

This was not my first ATV/UTV rodeo, but this is the first time I felt scammed when renting one

In conclusion, while they're not running an actual SCAM, I definitely felt scammed after. They do want you to buy the extra coverage and i guess there is a reason why.

Things I don't recommend:

1. Renting here in the last time slot of the day.
2. Renting here period!

On a positive note, the bus driver...

Terrible Experience with Rude Staff, Money-Grabbing Tactics, and No Activity

My recent encounter with this establishment left me utterly disappointed, frustrated, and out of pocket. The staff and manager displayed an astonishing level of rudeness and seemed to be solely focused on extorting money from their customers. I can't emphasize enough how unwelcoming and unaccommodating they were throughout the entire process.

To begin with, we decided to rent three ATVs for what turned out to be a hefty price tag of $800. Unfortunately, due to circumstances beyond our control, we found ourselves running a bit late for our allotted slot. Being responsible customers, we informed them well in advance about our delay.

Upon arrival, approximately half an hour past our original scheduled time, we were met with an unsympathetic and cold response from the staff. Instead of showing any willingness to accommodate our situation, they callously informed us that the next hour's slot was available but would require an additional $150 per ATV to extend our rental time to the full two hours. This blatant attempt to exploit our lateness and squeeze more money out of us was both infuriating and unfair.

Their refusal to reschedule our slot, despite having availability for the next hour, was a clear indication of their profit-oriented mindset. It is disheartening to encounter such a lack of understanding and empathy from a business supposedly catering to customers' needs.

Additionally, to add insult to injury, I must mention that we ended up losing our entire $800 without even getting to enjoy the activity we had eagerly anticipated. It is disheartening to realize that not only were we subjected to rude treatment and unreasonable demands, but we also lost a significant amount of money for absolutely nothing in return.

This experience has left me deeply dissatisfied and disenchanted with this establishment. Their lack of integrity and disregard for customer satisfaction is truly disconcerting. I strongly caution others against falling into the same trap and urge them to explore alternative options where their hard-earned money will be respected and valued.

In conclusion, my encounter with this place was nothing short of a nightmare. The rude staff, money-driven tactics, and the loss of our entire $800 without participating in any activity make it abundantly clear that this is not a business worthy of anyone's trust or support. Save yourself the frustration and disappointment by seeking out more reputable and customer-oriented establishments for your ATV...

If I can give you any advice with this company, it is simply to completely avoid reserving things online. My husband and I had our first anniversary completely ruined by this company, putting us out $300 and hours of driving to get here.

As an overview of what happened, we ended up arriving late due to traffic- so far, completely our fault. But even though the shop wasn't busy, they told us that there was no way to ride for our whole time. Again, I get it, our fault, but that does seem like pretty stupid customer service to tell people they can't take the whole time just on principle rather than necessity. Beyond that annoyance, all 4 people we spoke to told us "well unfortunately, since you're late, your ride will still end at the same time" as the first thing they said to us. No attempt to relate with us, no welcomes, no service whatsoever, just the beginning of a fight with every person.

Then, we got down to the beach, and even though I had an email from the company telling me exactly how much cash to needed to bring to avoid holding the deposit on my credit card, they informed us that we couldn't use cash for a Polaris RZR deposit. Her clarification was that we should have read the confirmation emails. I checked all three of them, and it does not say anything about Polaris RZRs needing a credit card deposit. It says clearly in the email and on their website that if you don't want the credit auth holding, you should bring cash. I also read multiple reviews on Yelp about people not getting their deposits back- hence my hesitation. The woman proceeded to argue with me about it for 20 minutes, cutting further into our already shortened time, and I ended up starting to cry and just walking away back towards the shuttle stop. My husband and I spend the next 20 minutes waiting for the shuttle, wallowing in misery about our ruined first anniversary. Once we made it up to the top of the hill, 30 minutes after our conversation at the beach, the woman called me to tell me I'd left too soon and she'd tried to find me to tell me they could do the deposit with cash, but since I left, it was my fault.

Long story short, it was a huge letdown and a day I won't get back again. I hope all of their employees got a better first wedding...