Long story ahead, short story. Don’t take it to hulett. I bought my truck in Illinois and found an oil leak on the way home. Took the truck to hulett because they’re local and it’s a gmc. They diagnosed the rear main which was very reasonable being a 5.3 motor it happens. Got it back and somehow it leaked more!? Wasn’t worried they got me in quick so I took it back and they told me they “don’t have the capacity to clean the oil off the bottom of the truck to diagnose it” a dealership doesn’t have rags and a towel? Cmon now that’s hogwash. Also how’d you originally diagnose it then?? I cleaned the truck and took it back for them to diagnose the oil pan gasket and the oil cooler gasket. I had them go ahead and do the oil cooler gasket but not the pan because I knew I could do it for a lot less. I did the pan at a friends shop, found they didn’t re-seal the bolt on rear main (I have pictures) and it started leaking a whole lot less but still leaked. Took the truck to A1 Thomas because when I was going to take it back to hulett they told me they were 2 weeks out. Got it checked out and it’s still the rear main. Bring it to hulett and they “can’t get to it you caught us at a bad time”. With them already being paid for the part/labor that had failed. A little mad about that, feeling my truck should take priority because I had already had them work on it. Whatever though it happens. took the truck in when they said they’d start it. Low and behold their tech they had working on it is on vacation for the week. That’s fine, people need their me time, understandable but you could have said that beforehand and I would have taken the time and done it myself. But what I don’t understand is why they told me they’d have it in the Monday he got back but when I called about it they told me that tech had to put in 2 other motors for 2 other cars? I then called and left a voicemail on the service managers telephone. Not 3 minutes later I got a call saying they JUST ORDERED the part and will look at is Asap. I call again today (Thursday) twice to get sent to service and then have to leave a voicemail again. Showed up for them to tell me they had looked at my truck had been done with. This is 10 minutes before they close too. Guess what? They cleaned the bottom of it to diagnose it this time? Crazy. That’s what I was told by the service writer helping me at least. So were they not going to call me to tell me my options or that my truck is done being diagnosed? Overall a bad experience and I have never had to deal with this kind of customer service. Additional complaints. When I picked up my truck the 2 times I had the service writer I dealt with had no clue the truck was gone and one time it took them 5-10 minutes to even find my truck to give it back. When they had test drove it once I had stuff in the back from moving and it had been there awhile. With the driving I had done it hadn’t moved. When I picked up the truck it was scattered all over the back of the truck. I understand shops get busy but this could have been handled a lot better.