Home Consignment Center — Attraction in Campbell

I don't usually write reviews because I understand it's hard to run a business these days, but I have had enough and I NEED to speak up and let others know how this place run its business. This place discriminates and takes advantage of my family because of their limited English and lack of knowledge of the consumer law. This situation happened on 9/23/2018 around 3:50 PM, My parents found two beautiful vase that is for sale for $49 and $89, so my parents took it to the counter and ask one of the sales representatives to see if there's any discount on these two items, the sales representative said yes, then she changed and wrote the new price onto the price tag of each item to be 45$ and 81$ because she said these two item has been here over a week already so that's the lowest price we can do. Then my parents and the sales representative both agreed the on the price, and just when my parents about to pay, a lady came out of the office and told us that we can not buy the item. I stepped in and asked why not? The lady said we are not selling these items to you with the discounts if you want to buy it you have to pay the regular price because these two item goes out quick probably in like two days so we can sell a lot higher. I said that we have already discussed and agreed on the price also the item has been here for over a week like the other sales representative said and you can not just dishonor the price because you think you can sell it to someone else higher tomorrow. She then said that the items only been here for two days (which makes no sense to me) and she that will not sell these items to us unless we pay the price before the other sales representative has changed. I know the laws, I know that what they did was injustices. The point of this review is not because we didn't get the item, we were going to buy the items anyways even if they told us that there's no discount on these two items in the beginning. What am mad about is that this is how us Asian American gets treated in America, just because we are Asian and we are supposed to be rich and have to pay more or the regular price on the item that the other race can get the same item cheaper. THIS PLACE DOES NOT HONOR THEIR PRICE AND TO THEIR CUSTOMERS. So, please avoid this store as far as possible, they do profiling. They will not sell you with discounts if you have limited English or lack of knowledge of consumer laws or being an ASIAN. AVOID THIS PLACE! I DO NOT...

Visited HCC recently hunting for small dressers, cabinets, tables & area rugs.

First off, the HCC entrance has been moved to the far left corner of the building. Also parking was wonderful on the morning I visited.

Although I did not find what I wanted, found there were thoughtful layouts or groupings of furniture by sections i.e. Dining, living room, bedroom, patio spaces, etc. Artwork, art objects, decor items either placed on flat surfaces or up against the perimeter walls.

The counter for jewelry is extremely well organized for those interested.

As I focused on carpets, found a selection in the farthest right hand back corner. Some rugs were hung on sturdy swing frames to view. Many were on the ground in disarray i.e. folded up or rolled, shoved off to the side. Several rugs were missing price tags. Not helpful for quick assessments if you're pressed for time. ALSO you need to be strong to move rolled rugs ditched on top of other unviewed rugs (if looking for color, size, price check). Thinking HCC, organizationally, needs a few sturdy wall racks to stack rolled rugs for easy upright access.

Meanwhile, while navigating throughout the HCC I looked at dressers, end tables, lamps, & other small items and was surprised to discover many missing price tags.

The above points may reflect a recent transition which might still be in progress. Given all the foregoing, HCC is _STILL...

Absolutely the worst service or should I say, lack there of. I’d sent an email with photos of the furniture we wanted to put up for possible consignment, and called the next day to see if they’d received it and they asked me to resend it again. After resending the second email, I called on the same day and the lady said that she was too busy to check and that I should call the following day. The following day I called and the same lady asked if she can look for that email and call me back. Never got a call back. Today I called and left a voicemail for the manager to please call me back and she never did. When I called the store the same sales lady told me that the manager was gone for the day. What an awful way of doing business. The consumer will have to pay for the items to be picked up from their home which is fine, but for this store with their awful customer service, to take half of your money, they truly don’t deserve to be in business. This is the worse customer service I’ve...