Carlsbad Lagoon Recreation Area — Attraction in Carlsbad

I had a terrible experience with California Watersports during my recent kayaking trip. The incident I encountered was not only infuriating, but it also put my safety at serious risk. I strongly urge everyone to avoid this establishment if you value your well-being and expect any level of professionalism.

Let me paint a vivid picture of the chaos that unfolded. While leisurely paddling in the designated no wake zone, minding my own business, a horde of reckless jet ski riders rented from California Watersports emerged. Instead of respecting the regulations and ensuring the safety of others, they decided to turn my peaceful kayak fishing expedition into a nightmare. These individuals, lacking even the most basic understanding of jet ski operation and etiquette, shamelessly encroached upon the no wake zone at full speed. Despite clear signage and buoys indicating the restricted area, they callously disregarded the rules, showing complete disregard for the safety of others.

To make matters worse, one of these clueless jet ski riders crashed into a buoy and was propelled directly towards me and my kayak, colliding with me. The impact resulted in a damaging crack on my personal kayak. Astonishingly, instead of offering a sincere apology or showing any semblance of remorse for nearly causing a potentially fatal accident, the irresponsible driver responded with a barrage of offensive language and even issued threatening remarks, also attempting to spray me as he continued on his merry way.

After this horrifying incident, I immediately dialed California Watersports to report the incident and provide them with the necessary information to identify the offender. However, to my dismay, it took an abysmal 15-20 minutes for them to finally get off the water (It appeared that their rental time was up, not them being taken out of the water because of my call). This sluggish response time is simply unacceptable when it comes to ensuring the safety and well-being of their customers.

What is truly infuriating is the lack of responsibility and accountability demonstrated by California Watersports. It is inconceivable that they would allow inexperienced and reckless individuals to operate their jet skis without implementing stricter safety measures. The fact that they just reopened their jet ski rentals after a previous death incident without improving safety protocols speaks volumes about their commitment to customer safety.

In light of this harrowing encounter, I have decided to take matters into my own hands and contact the relevant authorities. It is evident that California Watersports is failing to uphold their duty to provide a safe environment for water enthusiasts like myself. As a frequent visitor to the lagoon for kayak fishing, I am deeply concerned about the blatant disregard for safety exhibited by this establishment.

In conclusion, I strongly advise against patronizing California Watersports. Their lack of control over their jet ski rentals, coupled with their nonchalant response to dangerous incidents, poses a significant threat to the safety and enjoyment of the waterways. Seek out alternative options that prioritize customer safety and respect for regulations, as this establishment falls far short in these...

On November 14th I made a reservation for a Craig cat for that same day. When I came there was no one ready to help me right away so I went back to the desk and told the girl Lauren that it was taking kinda long and I ended up waiting 45 minutes more and then the Craig cat wasn’t even working because it wouldn’t turn. It was stuck in straight. Shane said we could use a mini boat instead but then when he tried to get them started they were both broken and so we ended up needing to go back to the front desk where all we were offered was my money back and nothing else to accommodate this horrible. It was a big waste of time and a day ruined plus the girls at the front were completely useless and rude all they could say is how they are so sorry and all she can do is refund me my money. Not to mention, a reservation was made in advance which should’ve ensure that the equipment would be working properly prior to our arrival. I am beyond disappointed and unsatisfied with the service and after emailing upper management and receiving back no response I’m even more...

Absolute waste of time. Never coming back and if I could give this place 0 stars I would. Rented out The Hut for $600 in advance and while we were there we rented out 2 of the Pontoon boats and 1 Bayliner, spent well over $1,000 dollars just on water rentals for our big group. 1 of the Pontoon boats transmission broke down 5 minutes into our 2 hour limit in the middle of the lagoon, it took them 1.5 hours to get us back to the dock, by the time we were back at the dock it was 5:30pm and they were about to close. Not to mention, being stranded out there for 1.5 hours, we were completely over even going on a boat again so we demanded a refund. The girls at the office could only say how sorry they were and didn’t offer to compensate us for our time lost and horrible experience and customer service. Not to mention, this all happened on my birthday so it ruined my day to top it all off. Don’t come here, their boats and motor rentals are bound to have issues and they don’t care if they...