We had booked a few days at this hotel so my family and I could go to Legoland. We were not expecting an amazing hotel for the price we paid, however for the same price we paid, we thought it was actually too much compared to other hotels in the area. Extremely noisy, mainly in the morning, as it is off the highway. The pool looks stained and not inviting at all. The room was okay but the shower needs some work. The water from the shower was literally dripping. There was no pressure whatever. Try not to ask for spare towels as the housekeeper will look like you are asking for money and ask you for your room number right away to make sure she does not provide you with more towels when she eventually cleans your room. Lastly and most importantly, the so-called front desk person - also announced himself as manager - was the most unprofessional and rude person I have ever met at the hotel business. I had canceled the first night because we had missed our flight. We ended up getting there very late but he was nice enough to agree not to charge us for the night - so we thought. He not only charged us for that night but canceled the last night that we were supposed to still be there. He shows up at our door in the morning, knocks on it and tells us in an authoritative way that we had to pay for an extra night. He could have called us, left us a note or do anything but not talk the way he talked to us in the middle of the hallway where others were sleeping. He had no regard for that. He was horrible and unprofessional. When we asked to speak with the manager, he said he was the manager which was a joke and a lie as he had told my husband the first night that the manager was not there. The bottom line, it was not about the money but how the customers are treated so if you do not want to have any issues, STAY AWAY...
Read moreI stayed with my wife and 2 kids (sons aged 8yrs and 12yrs). We had planned a weekend trip to Legoland and Sea world and booked this hotel since it was near to Legoland.
The hotel is good and very near to Legoland. approx 10 min drive to Legoland parking. Hotel itself is very nice and our room was very nice. Spacious with 2 queen beds. Ample space to move around the room. Nice and clean bathrooms.
The hotel has a breakfast from 7am till 10am and it was a workable breakfast. Waffles, fruit juice, corn flakes,boiled eggs, bread, fruits and fresh coffee/tea. The breakfast room is a bit small and hence we took the breakfast to our rooms.
The hotel does not have elevators and has rooms on 1st floor and 2nd floor. Ours was on the 2nd floor, we had to take one flight of stairs but not too bad since we did not have too many bags to carry.
Overall very happy with the stay, Mr Jay the manager was very nice to us during the whole stay.
Note: The hotel is just across I-5. You can hear the loud traffic when you are out of your room but in the room its very quiet..you barely hear the interstate traffic.... i was impressed with the quality of good sound proofing they have...
Read moreLocation have to listen to cars on the freeway as if you are sleeping on the freeway plus listen to person above you stomp about n take lots of showers. The TV keeps reloading so it is like watching a show stop skip start some more. I brought my dog; pet friendly but no where to walk her unless in n out of a few planters or risk her getting away n hit by very fast traffic n then you can use the grass just before the entrance. The bed had only two small pillows. Good I brought one. Bed I asked for was a king. Bed I got did not have room for 3 people but rather barely me let alone my dog who sleeps with me. And the desk was missing; just the tell tale phone jack and outlets and light switch. So I set my laptop on the middle of the bed. I have learned to sit gingerly on beds cuz some toss me back off. On the bed, i carefully sit. And sprong my laptop flew off the bed, into wall, n crash to the floor. My laptop destroyed and my documents n pictures irretrievable.I am not that heavy but sat on the toilet and the seat always shifted to the side. Try to flush toilet...nope, dig the toilet paper out, then flush....
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