PoleLaTeaz: Pole Dance, Aerial Hoop, Aerial Silks Fitness Studio — Attraction in Chamblee

Let me start out by saying Indigo is a great instructor. This review is in no way a reflection on her.

However, due to Polelateaz’s poor management, I will never give them another dime. I was in two level classes at the Alpharetta studio where I’d been taking classes for just over a year, spending roughly $2,500 with them in this time (I counted).

They made the decision to shut down the Alpharetta studio at the same time they excitedly announced the opening of the Atlanta studio post pandemic. The news about Alpharetta was buried about 10 bullet points down. They didn’t call or email those of us in levels at Alpharetta. Only an email to the “members” who pay them $150/mo. A couple friends in my Lyra class emailed and asked if we could finish our Lyra level in Atlanta, even though we couldn’t attend regularly. The response was just an impersonal refund email. They made zero attempt to try to even keep our business, or even attempt an ounce of consideration.

While they refunded the cost of the levels, they refused on 4 out of 5 drop ins I thought were remaining on my five class pass. I purchased it in December and did not see any expiration date advertised. They said it expired a month and a half after I purchased it. I wouldn’t have purchased a 30, 45, or even 90 days expiration class card. If I knew I did, I would have made sure to find some way to use them instead of wasting $60. The reason I purchased it was because there was a period that extended many months in which hardly any drop ins were offered at the Alpharetta studio. I realized I was wasting money on the $80/mo ISIS unlimited drop in membership and getting a max of 2 drop ins a month. Since I knew I would be using them over time, there’s no way I would have purchased it if the expiration date were clearly advertised (instead of just buried in the emailed receipt that no one opens). This is deceptive.

While I understand it’s a difficult time for businesses and closing the studio was a business decision, I am extremely disappointed in how the management handled this. Further, they may not have had to close the Alpharetta studio if they had maintained it. As previously mentioned, I wasted money due lack of classes, which surely impacted their ability to attract any new students. They also didn’t repair a broken bathroom for several months (they only had two available), ran out of alcohol to clean poles, had a leaking ceiling, had a broken heater in the middle of the winter for a couple weeks (causing us to freeze and later miss classes), and frequently didn’t have a key available causing class cancellations. They talk about how they love their students, but to me, it feels a lot like when they realize they probably won’t be able to get much, or any, more money out of someone, they don’t...

You just repeated everything I already said 😂 but thank you for giving an example of your own egotistical demeanor. First and foremost, let us not confuse screaming and yelling with self advocacy. I was in my truck, driving with the phone hooked up to Bluetooth, so of course my voice is going to carry in a compact vehicle. Secondly, I do not need a daycare service, I was ALWAYS there meaning no one else was responsible for her but myself. However, if children are not allowed then why did the instructor bring her child to accompany mine?? And I didn’t bring my daughter it is because I was given PERMISSION to do so. Is that the emergency purposes you’re speaking on? And I can prove it. Next, I didn’t argue with the receptionist, she let me know what was what at the beginning of class, I left out with my daughter and asked her if she could show me that policy. Anna told me she would print it out, she returned with nothing in hand, so I took it upon myself to look it up. Then, I showed her the policy, as I already stated (check images). She said she was just the messenger, and I asked to speak with management, followed by, asking if she could call back cause she just got off the phone with management. After, I was denied that, I asked when will they be back she said 1pm I said ok and exited with my child. Soon after, 15 minutes go by and I received a call from management. By the way the receptionist never made the daycare comment, YOU just did in your response to my review 😮‍💨👌🏾 Lastly, Sherl when I called the next day off bat you were rude, unprofessional, and out of line. I asked to speak with who I spoke with the day before because like I said you were rude about something you had no clue about, so you say. However, I repeatedly explained to you what YOUR team said to me and what YOUR team allowed. I didn’t have to sneak her in she was seen every time either by receptionist or an instructor. You reacted defensively and was not trying to hear what was going on in order to even understand let alone figure out if it was a misunderstanding or if your team is not doing their jobs. I had to keep telling you how unprofessional you were being on the phone, you retaliated by revoking my membership and are doing the same now. I said nothing false and did not make any assumptions. This is and was my experience...

I absolutely love the classes here, I’m usually a pole girl but I tried the aerial silks the last time I went for the first time in the 23rd of Nov. Racheal was the instructor and she was pretty rude. After the first trick, my friend needed her to demonstrate again and she tells this grown woman, “ Looks like we have an attention problem”. Second, though it was my first time, I am very flexible and good at many hobbies. As I was doing the tricks very well and using my flexibility at the same time, other than saying good job like she did to the other white participants, she said “ It’s not about being flexible, it’s about technique.” Though there was no critique on my technique, just me exceeding expectations. My friend who struggled didn’t even feel comfortable asking for help after the second time of her seeming annoyed that she is asking for help seeing as though it was her first time, and Racheal the teaching the class. Another moment that stuck out, I knew it was not a dance class, however, I asked “ Can you play some sexy music like partynextdoor.” She responds with “sure but for more raunchy music, there are dance classes next door that you could do those dances on the floor.” On top of that, she never did play any sexy songs, at the end she played diva by Beyoncé. Which I believe was for me because she played punk rock music throughout the class. Im not the type to pull the “ race card” but it was too many coincidences in less than a hour time frame. I think it was very odd that most to all her compliments went to the white participants in the front who was struggling as well, while giving little to no motivation and praises to the black participants in the back ( I do not think the placement was racially motivated). I came in there very confident and excited to attend this class, and I am very humble and transparent when I say this, I was the best and fast learning participant, and I didn’t hear any good words at all, it felt like a bit of jealousy or maybe something else. Either way it was unprofessional on her part, and I hope she does not behave like that in every class. I do appreciate the program very much and I will be sure to pick a different instructor, I don’t care about race, but professionalism especially when you are...