Kai Salon and Spa Champlin — Attraction in Champlin

I recently visited Kai Salon for caramel highlights and a haircut, and unfortunately, the experience fell short of expectations — primarily due to clear overbooking and poor scheduling.

The stylist, while kind, was clearly handling too many clients at once without any support. I spent a long time waiting while she finished another client’s hair, and when she returned to mine, there was not enough time left to properly complete the service. The toner was barely left on, resulting in highlights that are barely noticeable. The haircut I scheduled was completely skipped, and the appointment ended with a rushed, partial blow-dry and no styling — all due to the next client arriving and no other staff available to assist.

This is not a reflection of the stylist’s skill or effort, but rather a management issue. When appointments are overbooked and understaffed, the quality of service inevitably suffers — and unfortunately, the customer is the one left paying the price, both literally and in terms of results.

For over $200, I expected professional service, full attention to the scheduled services, and a finished look. I left with none of that.

I hope the salon reevaluates how appointments are scheduled moving forward. For a salon that carries the Aveda name, a higher standard of service should...

Honestly I was gonna give 5 star, it’s a nice place most of the staff is lovely. My daughter’s hair looks good. They have a cute little boutique. My daughter has curls/ black hair, and one of the stylists thought it was okay to trash talk my daughter’s hair with my daughter right in the chair. The Asian looking stylist talked about how they should charge more because of her hair, like my daughter has chosen to have tight curls which was told to them before I booked the appointment. She’s only 12 and now feeling really bad about her hair, undid all the years of us all telling her that her hair is beautiful. Ava you did great but i suggest in the future don’t ask big...

After having half my hair melted off at a different salon in Plymouth, I am so grateful for Kai salon! They got me in quick to help fix what someone else did, and it was such a different experience. They give you such a relaxing time, and the actual salon is peaceful, not too loud, and they listen to you, and really care. I felt very happy when I left, and confident about my hair again! One thing I can say, if you're reading this debating if you should go, go! It's totally worth the experience. My stylist was Janice, and she seriously turned my burned hair into soft,...