Pineville Solar Energy Systems — Attraction in Charlotte

Extremely rude customer service. Called about a power outage and got James. He started to be smart with me after I said the food is starting to go bad since the powers been out since 5am now it’s 2pm. He commented well if it’s just been 5am then it should be fine... and he kinda chuckled then seemed to chuckle at me for wanting an eta on the fix for our power and kept questioning me like I was ignorant and chuckling asking about what temp my fridge was on etc. and by the end of course there’s not an eta...

I thought about a fixed monthly bill would be calculated as the average of my 12 to 24 monthly payments for electricity. I don't have any other cost with Duke. That assumption was not correct as the monthly equal payment would be at about my highest month ever, which was a minter month. Wow! What to do? Their math and my megger intellectual are obviously not allowing me to understand their...

Worst customer experience of the decade. Good luck trying to get your refund check. Called several times already - they said it would go out Friday - that was two months ago, so called again and again, on hold one hour yesterday with no answer. On hold today 20 minutes and counting. One star is too generous. But they're a monopoly so what are you...