Planet Fitness — Attraction in Charlotte

I purchased a membership at Planet Fitness primarily for access to the tanning beds, as this was the main reason I chose to join your gym network at all. Before buying my membership, I specifically called and asked whether all locations have stand-up tanning booths. I was told that almost all locations indeed have stand-up tanning, but in reality, I found that in some clubs, they either have red light therapy or only lay-down tanning beds instead.

I personally really dislike lay-down tanning beds for many reasons. From a hygiene standpoint, it’s uncomfortable knowing other people lie directly on the same surface, even if it’s cleaned. It also feels stuffy and makes it harder to breathe inside a closed lay-down bed. Moreover, the tan often comes out uneven because certain parts of the body don’t get the same exposure as in a stand-up booth. There are just many downsides compared to a stand-up tanning booth, which is much more comfortable, feels cleaner, and gives a more even result.

Also, before purchasing the membership, I knew I would be moving soon, so it was important for me to make sure that in my new place of residence, the gym would have exactly the type of tanning booth I needed.

After moving, I tried several Planet Fitness locations over the course of three months, hoping to get at least some tan. I visited the tanning bed regularly, 2-3 times per week, for the maximum allowed time, and used a bronzer. However, during all that time, I was unable to get a tan at all. The only conclusion is that the bulbs in the tanning beds haven’t been replaced in a very long time and are very weak.

I’ve seen your notes saying that if a person doesn’t tan in the sun, they likely won’t tan in a tanning bed either. But the point is, I have very fair skin, and I usually tan quite quickly, although I often burn as well. Previously, I used the tanning beds at another Planet Fitness location just 1-2 times a week for only 4-5 minutes and achieved a very dark tan. Here, however, after three months of regular visits, I can’t even get a tan remotely close to the result I used to achieve after just one visit at your other club.

I’d also like to mention another issue: some of the gym equipment has been broken for quite a long time. The gym is very busy, and even when all machines are working, there aren’t that many available. So when several machines are out of order for an extended period, it raises the question of why no one is addressing this problem.

On the positive side, I’d like to highlight the night shift staff (and it’s thanks to them that I’m not giving this review just one star), as I mostly work out at night or late in the evening. The staff are always polite, friendly, and do their job very well. Another partial plus of this location is that it’s a bit cleaner than many other gyms...

I don't usually leave reviews but people need to keep this in mind at least. For me in a gym the bathroom must be functional, it's the least you can ask for because whether at the beginning, middle, or end of your workout, you may feel like going like me yesterday at first I wanted to go to the bathroom, but I'm a person who likes to check if there is toilet paper before using it because I prefer to endure than to suffer without it, and the two bathrooms that were there were out of paper, which is normal. So I went to the front desk to ask for toilet paper, to which surprisingly the girl working that night told me that she was not going to get in the bathroom, that it was going to stay like that for the rest of the night, to go somewhere else because she was not going to do anything to put paper in the men's room. My question is how is it possible that at Planet Fitness in Concord Commons they can change it by putting up signs that a girl is working in the men's room or not letting other members in until they can put paper in the men's room? But not this gym, it was 7 pm or something at night if I remember correctly, you are telling me that for the rest of the 24hrs, there was no toilet paper. I don't know if it's laziness, fear of the men's room (which I've noticed through the reviews happens in the women's room too), or what the problem is but there needs to be a change. I know Planet Fitness doesn't have a good reputation, but I like several locations that do make the effort to make it a better gym. Sadly, this one isn't good, not even in the machines, since the Smith machines are upright, while the other one has many angles for squats. Besides, the abundance of cardio, for me, it's a cardio gym. But at the end of the day, if you can exercise, you can. That's why I never did a review because you can do your routine if you figure out how to do it in any situation. However, not being able to go to the bathroom stopped me, so that's why I'm doing this review so you know, this gym doesn't have the decency to at least provide toilet paper in a gym. Also, I wouldn't have said anything if I had known they wouldn't have it that night, but the impression the girl gave me was that it didn't matter to her. With that said, good luck with your workouts, and at this point, bring your toilet paper just in...

I’ve had a frustrating experience with billing and customer support at this Planet Fitness location. I added two payment methods to my account, but they only attempted the primary one (which failed), didn’t try the second method, and then charged me a $15 fee.

To make matters worse, when I tried to pay online, the website kept saying my card details had an “invalid date” — even though the information was correct. I made several attempts to fix the issue, but the site just wouldn’t cooperate.

It’s disappointing that I was penalized for a failed payment attempt without Planet Fitness trying the backup method or addressing the technical issues with their platform. I hope management takes note and improves both the payment system and how support handles these situations.

[Update] After posting this review, I was asked to speak to the manager. I did reach out and acknowledged that it was my fault for not maintaining enough funds in my primary debit card. However, I had added a second payment method, and per the agreement, Planet Fitness is supposed to try the alternate method if the first fails — they didn’t.

I politely brought this up, but the manager refused a refund and told me “things don’t work like that,” even though the contract suggests otherwise. Additionally, their website kept showing errors when I tried to fix the issue and make the payment.

I’m disappointed with how this was handled. I tried to resolve it the right way, but the lack of flexibility and support has been frustrating. I hope Planet Fitness takes this...