First and foremost, we did our research months in advance (as we always do with our trips). We read over the website, we read reviews, BUT we also corresponded with the Inn itself.

We knew the Inn was an older establishment that had been renovated and we knew the walls may be thinner (they provided earplugs among the many other things they provide in the rooms). I slept like a rock every night.

With Covid, I expected the morning breakfast setup to be different, which they confirmed when I corresponded with them. Yes, breakfast is available and it was plenty variety for me and my spouse. Is it laid out on a table? No. We knew that. You go to the front desk, put in your order, they go prep it and bring it out to you (pre-packaged--again, perfectly fine for us!). Takes literally a minute. The menus for each day are available on their website. Depending on the day, it was sausage biscuits, breakfast wraps, chicken biscuits, etc along with various cereals, muffins, granola, juices, milk, and coffee. It was more than enough for us until lunch time.

Is there daily room service? No, of course not. Again, we knew that ahead of time and a lot of places aren't doing daily room cleanings. That said, we were told from the second we walked in that if we needed anything, to simply ask. They have a variety of towels in the room along with things like the usual shampoo, body wash, conditioner, lotion, shower caps, hand soaps, makeup remover, etc. We honestly don't "need" our sheets or towels changed daily, but we absolutely could've had a changeout if needed. Just ask :)

I think, for those that had a negative experience, many of them could've avoided it by doing their research and actually communicating with the Inn staff. Not sure about something? Ask. Need more towels? Ask.

We both had a wonderful time there. Check-in took seconds, the room was more than big enough for the two of us. We got room #6 (king size bed). The views from all the balconies I'm pretty sure would be the same, but the view truly is breathtaking!! This is a small piece of paradise, quiet and nestled on the side of the mountain. The bed was so comfy! the sheets felt great. Theres a microwave, coffeemaker, and mini fridge in the room. There is an individual A/C in each room and the room temp was great. Heck, when we walked into the room, they had the lights on, music playing on the tv, lovely set up to walk into.

THe firepit is turned on every evening. They offer s'more kits to buy at the front desk. We had gone to Walmart (a mile down the street) and picked up s'more supplies for the week, so we didn't buy from them but we could've. Lovely setup though.

There's a pool there. Clean and quiet. While we were there, it was on the rather chilly side weather wise so we only went into the pool once. Hopefully when we do come back, it'll be warm enough to enjoy every night.

For us, seriously, great time. No issues or concerns whatsoever. We loved it and miss it already. All of the staff was SO helpful and just genuinely wonderful people. We enjoyed all the conversations we had with them. They truly want to make sure your stay is a great one!

Oh! Side note, this place is located almost in the center of Incline Train/Rock City/Ruby Falls/Riding Center & Arboretum and a tiny drive to downtown. So close to everything. Perfect location.